Operations & Portfolio Support Specialist

About the Role

The Operations & Portfolio Support Specialist provides operational, accounting, and administrative support for loan and lease portfolios. This role ensures accurate financial processing, compliance with regulations, and effective coordination between portfolio managers, accounting team, customers, and vendors.

About the Role

Process accounts payable activities, including vendor invoice review, tracking, and payment submission
• Liaison between accounting and outside vendor to ensure accurate sales and use tax amounts are collected
• Perform accounts receivable functions such as customer billing, servicing and collection calls, and delinquency reporting
• Support loan and lease servicing, including booking, modifying, and maintaining contracts in servicing systems
• Process wires and other payment transactions in accordance with banking controls and procedures
• Assist with client audit confirmations for loans and leases
• Perform loan and lease payoff calculations per terms of legal documentation in coordination with accounting
• Conduct UCC searches, filings, continuations, and terminations to ensure proper collateral perfection
• Submit, track, and follow up on Landlord Waivers, subordination agreements, and related collateral documentation
• Manage escrow disbursements and ensure proper approvals and documentation
• Assist Portfolio Managers and Relationship Managers by requesting, organizing, and reviewing borrower documentation
• Prepare and complete compliance and regulatory documentation in accordance with bank policies
• Respond to and resolve customer, vendor, and internal inquiries professionally and efficiently
• Support loan and lease audit requests, internal reviews, and regulatory examinations

• Experience in banking operations, loan servicing, and accounting support
• Strong understanding of lease and loan servicing processes
• Familiarity with vendor management, invoice processing, and payment workflows
• Understanding of UCC filings, collateral documentation, and escrow administration
• Experience supporting portfolio or relationship management teams
• Proficiency in financial systems such as Aspire or similar lease/loan management platforms.
• Strong attention to detail and ability to manage multiple priorities
• Excellent communication skills for interacting with customers, vendors, and internal stakeholders.

City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department at 305-577-7207 or by email at talent.attraction@citynational.com.