Security Dispatcher - Ronald Reagan Medical Center

Under the supervision of the Security Manager, dispatches Security Personnel to emergency and non-emergency calls for service. Process and record emergency and routine complaints. Answers incoming phone calls, operates a computer dispatch system, and monitors system alarms. Monitor and direct appropriate response to all calls for service, visually monitor extensive CCTV system, and other duties assigned. Incumbent must possess and maintain a valid driver's license. Incumbent must be P.O.S.T Certified Dispatcher or obtain within 6 months of hire.

Salary Range: $30.36 - $43.49 / hour

• Valid California Drivers License.
• Dispatcher Post Certification.
• Ability to communicate with supervisors, staff, patients, and visitors accurately, timely, and using appropriate methods e.g. phone, letters, memos, email, type 30 WPM etc.
• Ability to produce documents and paperwork following established policies and guidelines.
• Ability to work assigned shifts according to schedule, or other assigned shifts & duties.
• Coordinate and prioritize multiple requests for service received simultaneously ensuring all calls are properly dispatched and documented. Skill in interacting diplomatically with the public in a high volume, continuous public contact setting.
• Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization.
• Skill in speaking clearly and distinctly, using correct English to communicate with public and department personnel in a concise and informative manner.
• Ability to prioritize and disseminate information quickly and accurately, and to act on such information.
• Skill in word processing using Windows based software including Excel spreadsheets/graphs required. Additionally, the ability to edit and update systems, files, and documents.
• Ability to identify and use resources to solve problems and provide more efficient service.
• Skill in operating two way radio equipment, and routine maintenance of same.
• Ability to effectively operate various forms of alarm, access control systems, and handle routine maintenance of same.
• General knowledge of basic medial and law enforcement terminology.
• Ability to establish and maintain cooperative working relationships with security personnel, police officers, and Medical Center, RNPH, and Medical Plaza employees.