Family Services Associate - Primary Care TheARC

Assists patients and families to resolve issues related to patients' illness, injury, or hospitalization. Serves as liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions, and ensures appropriate follow-up of services.

This position will help expand food insecurity resources at THEARC including facilitating SNAP/WIC enrollments and managing the Food Pantry. The position will also be responsible for responding to SDOH screenings at Well Child visits.

The work schedule is Mon - Fri, 8:30am - 5:00pm.

Minimum Education
Bachelor's Degree (Required)

Minimum Work Experience
1 year of working with individuals in crisis situations. (Required)

Required Skills/Knowledge
Bilingual ability preferred.

Functional Accountabilities
Delivers Patient/Family Focused Services

• Complete screening interviews of patients and families utilizing hospital-approved screening tools.

• Research appropriate resources in the hospital and community to assist patients and families; help families to access and utilize those resources.

• Provide needed assistance, while respecting boundaries and setting appropriate limits.

• Make follow-up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g. assisting with new and follow up appointments, hospital and community-based referrals and applications).

Coordinates Patient Care Responsibilities with Other Family Services Staff

• Manage requests from patients and families for hospital or community resources.

• Assist families with applications and manage referrals to outside agencies in coordination with medical team for financial assistance and other programs.

• Manage referrals to outside organizations as directed by social work and in coordination with medical team.

• Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day , support groups, etc.

Contributes to Effective Multidisciplinary Communication

• Communicate with social work and/or medical team about patient care needs.

• Share verbally and in writing, relevant patient/family information with members of the treatment team.

• Document activities according to Departmental guidelines in electronic medical record.

• Participate in team meetings to address general and specific patient care issues.

Optimizes the Use of Available Resources

• Develop and maintain resource information for the department.

• Promote positive working relationships with community agencies.

• Serve as liaison between hospital and agency staff assisting families with resources.

• Identify gaps in services and research alternatives.

Organizational Accountabilities
Contributes to Furthering Professional Environment & Standards

• Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete.

• Meet with social work or child life partner to review work performed for individual patients and families.

• Participate in Family Service Team meetings and departmental staff meetings.

• Meet departmental requirements for chart recording, statistics, and other documentation and submits documents in a timely manner.

• Ensure that chart documentation is co-signed by licensed Family Services staff member.

• Participate in departmental performance improvement activities.

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance