New

Case Manager

Center for Veterans Issues, Inc.
$24-$26 per hour - Medical, dental, life, vision, supplemental life, supplemental health, 401(k) with match, vacation, sick, and personal time, EAP
United States, Wisconsin, Milwaukee
Jan 13, 2026
Join Our Mission to Serve Those Who Served Us Transition in Place (TIP) Case Manager Are you passionate about making a real, lasting difference in the lives of veterans? Do you thrive in a role where compassion, advocacy, and action come together? If so, we invite you to join our team as a Transition in Place (TIP) Case Manager, where your work directly supports homeless veterans on their journey to stability, independence, and permanent housing. About the Role As a TIP Case Manager, you'll be at the heart of our transitional housing program-providing client-centered, strengths-based case management to veterans who have bravely served our country and now need support navigating life's challenges. You'll work closely with veterans to remove barriers, access vital resources, and build the skills needed for long-term success. This role is ideal for someone who values collaboration, believes in harm reduction and motivational interviewing, and is energized by helping people achieve meaningful change. What You'll Do Intake & Assessment Welcome and engage new residents through comprehensive intake assessments Identify eligibility, strengths, and immediate service needs Assess psychosocial, emotional, medical, and behavioral health factors Individualized Service Planning Partner with residents to create and maintain Individualized Service Plans (ISPs) Set measurable, goal-oriented plans focused on housing stability, employment, health, and wellness Regularly review progress with residents and the interdisciplinary team Care Coordination & Resource Connection Connect residents to internal and community-based services, including mental health care, substance use treatment, employment support, education, and housing resources Coordinate appointments, transportation, and follow-up services to ensure continuity of care Ongoing Monitoring & Case Management Maintain daily contact with residents on your caseload Track goals, milestones, and outcomes Keep accurate, timely case notes and documentation in HMIS and other systems Crisis Intervention & Advocacy Respond calmly and effectively to resident crises Utilize de-escalation techniques and connect residents with emergency services when needed Advocate for resident rights and help navigate healthcare, legal, and social service systems Resident Empowerment & Support Provide emotional support, guidance, and mentorship Educate residents on life skills, coping strategies, and independent living Facilitate or coordinate workshops and group sessions (budgeting, job readiness, wellness, etc.) Collaboration & Compliance Actively participate in team meetings, case conferences, and interdisciplinary discussions Communicate effectively with clinical staff, VA partners, community providers, and other stakeholders Ensure all work aligns with organizational policies, funding requirements, and legal regulations Support audits, inspections, and licensing reviews as needed What Success Looks Like (Key Performance Indicators) 100% of ISPs completed within 14 days of admission 100% of ISPs reviewed and updated at required intervals Daily case notes entered within 24 hours Monthly self-audits of all physical and electronic case files Timely referrals of all eligible clients to the Continuum of Care What We're Looking For Required Qualifications Bachelor's degree in social work, psychology, human services, or a related field (Master's preferred) Minimum of 2 years of case management experience (3-5 years preferred) Experience working with homeless populations and/or supportive housing Strong understanding of veterans' issues, housing systems, mental health, and substance use recovery Excellent interpersonal, crisis intervention, and documentation skills Ability to manage multiple priorities in a fast-paced, team-oriented environment Valid driver's license in good standing Preferred Skills & Knowledge Proficiency with HMIS and electronic case management systems Strong computer skills, including Microsoft 365 Working knowledge of Harm Reduction and Motivational Interviewing Working Environment Professional office setting with standard office equipment Local travel under 10% Generally favorable working conditions Physical Requirements Primarily sedentary with standing/walking up to 25% of the time Occasional lifting or carrying up to 10-15 pounds Why Join Us? Make a direct, meaningful impact in the lives of veterans Be part of a collaborative, mission-driven team Use your skills every day to promote dignity, stability, and independence Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you're driven by purpose, believe in meeting people where they are, and want to help veterans build a path to permanent housing and self-sufficiency-we'd love to hear from you. Apply today and be part of the change.