Senior Project Manager, Americas Customer Program Management

Overview

We have an exciting opportunity for an experienced Senior Project Manager to join the Americas Customer Program Management Team within our Implementation group. In this role, you will plan and complete key LSEG customer change projects, working across multiple business units and engaging with clients, internal collaborators, and project teams such as Technology, Customer Implementation, Sales & Account Management, and Product & Proposition.

Reporting to the Director, Customer Program Management Americas, you will be responsible for delivering projects for Americas-domiciled clients, managing risks, raising issues, and supporting frontline teams.

Key Responsibilities

• Plan and complete customer change projects globally.
• Create and maintain project documentation, including project plans, RACI models, RAID logs, and reporting dashboards.
• Lead cross-functional teams throughout the project lifecycle, driving performance and ensuring successful delivery.
• Engage and influence partners at all levels, including external clients.
• Present project plans and proposals to internal and external audiences.
• Define and agree on approaches and alternative solutions to address business and operational challenges.
• Manage meetings effectively (kick-offs, partner updates, status reviews, change control, and project reviews).
• Build trust, manage expectations, and secure agreement and sponsorship from key partners.

Essential Skills & Experience

• Strong knowledge of the LSEG suite of products.
• Proven ability to manage and influence multiple participants, including external customers.
• Experience in creating and presenting project plans and proposals.
• Track record of solving business and operational challenges through structured approaches.
• Comprehensive understanding of commercial, technical, and service drivers impacting project direction.
• Skilled in meeting management and customer presentations.

Desirable Skills

• Good understanding of the financial services industry and its key competitors.
• Project Management or Financial Markets certification.
• Familiarity with internal systems (e.g., Siebel, Salesforce, Licence Manager, ServiceNow, Full Picture) and ability to extract data for reporting.
• Proficiency in Microsoft Office and project management tools.

Career Stage:

Compensation/Benefits Information:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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