Business Process Specialist

Tesla is seeking a Business Process Specialist to join the Customer Support operations team. In this role, you'll help optimize business processes by analyzing data, identifying inefficiencies, and implementing improvements that enhance operational performance and customer satisfaction. You'll support global initiatives by transforming complex data into actionable process enhancements.

You'll collaborate with project managers, analysts, engineers, and business leaders to streamline workflows, automate routine tasks, and ensure seamless data flow across systems. The ideal candidate excels in a dynamic environment, possesses strong analytical and technical skills, and is driven to use process expertise to foster innovation and scalability at Tesla.

This position offers a great chance to build expertise in process optimization, work with impactful datasets, and contribute to refining Tesla's global support operations.

• Design and maintain process dashboards and visualizations using tools like Tableau to monitor performance and identify improvement opportunities
• Develop and optimize queries in databases such as SQL Server, MySQL, Oracle, and Vertica to support process analysis
• Utilize Python for process automation, data handling, and efficiency enhancements
• Analyze key performance indicators (KPIs) like customer satisfaction (CSAT), average handle time (AHT), and recontact rates to recommend process improvements
• Collaborate with cross-functional teams to convert business challenges into efficient process solutions
• Automate repetitive workflows and reporting to promote scalability and reduce manual effort
• Deliver insights to leadership through clear, data-backed presentations and reports that highlight process optimizations

• Bachelor's Degree in Business Administration, Operations Management, Data Analytics, or a related field; or equivalent experience
• Proficiency in SQL across multiple databases (e.g., SQL Server, MySQL, Oracle)
• Practical experience with Python for automation and data processing
• Strong background in visualization tools like Tableau or similar BI platforms
• Knowledge of support metrics (e.g., CSAT, First Contact Resolution, AHT) and process improvement methodologies
• Exceptional attention to detail, problem-solving skills, and ability to thrive in a fast-paced setting. Proven ability to juggle priorities and deliver results on time
• Enthusiasm for Tesla's mission and using process expertise to drive real-world operational success

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program