Remote Helpdesk Support

* Handling incoming calls and chats in a professional, efficient manner, focusing on one contact resolution

* Partner with Field Operations, Network Services Engineering and Construction, and other Operations teams to resolve complex or multifaceted service/network issues via collaboration by email or phone

* Work in various computer systems to assist service order processing

* Interact with support teams aimed at working toward problem resolution.

* Act as subject matter expert on any issues involving facilities and their proper registration within databases

* Broad knowledge of computer software systems, utilizing multiple window screens, email and web based applications

* At least 6 months experience working in systems such as: Salesforce, LFACS, NCON, SWITCH (database), Service delivery, LMOS, TAG, WEBSOP/various SOPs, EMS, CMS, WFA/DO, workflow Director and WFMT/WMS (work flow management tool)

* Strong communication skills such as probing, asking detailed questions to understand and problem solve to reach resolution

Work at Home Requirement - We will provide the Computer and Equipment for this position.

* High-speed Internet via wired Ethernet connection, no Wi-Fi, Satellite or Hot spot
• * Upload speed of 25 Mbps; Download speed of 50 Mbps
• * Internet provider must be highly stable with 1% or less packet loss
• * Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.

* Minimum 1 year experience in an IT/Help Desk Support environment

* Must be able to successfully pass client specific assessment during training

* Must be able to type at least 25wpm/90% accuracy

* At least 18 years of age or older

* High School Diploma or GED - College Degree preferred

* Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail

* Outstanding written and verbal communication and research skills, ability to read and interpret instructional and technical documentation (instructional and technical writing experience a plus)

* Qualfon is a great place to work, grow and develop your career! Come partner with our Qualfon family..

If you would like to fill out a Voluntary Self-Identification of Disability Form.

Please visit us at Qualfon.com/join-us

Veterans encouraged to apply

Hiring Immediately for Call Center Positions!

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.comto discuss reasonable accommodations.