Learning System Operations Specialist

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Learning Systems Operations Specialist to join our amazing culture. This is a newly created role designed to support our growth and evolving learning ecosystem. As a Learning Systems Operations Specialist, you'll play a key part in keeping our learning systems running smoothly and ensuring a great experience for colleagues across the organization.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for delivering reliable, user-friendly systems and supporting colleagues with exceptional service. You're detail-oriented, thrive in fast-paced environments, and enjoy solving problems. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You're ready to grow with us and make an impact as an exceptional Learning Systems Operations Specialist.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You'll Do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Serve as the primary point of contact for learning system support inquiries, managing tickets and shared inbox requests.
• Troubleshoot and resolve LMS issues related to access, enrollments, completions, permissions, and content behavior.
• Execute LMS operational tasks, including user management, course uploads, assignments, and reporting.
• Run and maintain standard LMS reports; ensure data accuracy and integrity.
• Support system transitions, upgrades, and migrations through testing and issue resolution.
• Create and maintain job aids, FAQs, SOPs, and self-service resources.
• Partner closely with the LMS Administrator to stabilize daily operations and improve workflows.
• Collaborate with HR, IT, Compliance, and Talent Development partners as needed.
• Maintain confidentiality and data privacy standards when handling employee and compliance-related information.

What You'll Need

• Hands-on experience in systems support, LMS support, HR systems support, or Help Desk-style role.
• Hands-on experience supporting a Learning Management System (e.g., Percipio, Workday Learning, Cornerstone, SAP SuccessFactors).
• Strong proficiency in Microsoft Excel (filters, pivot tables, data validation).
• Experience creating clear written documentation such as SOPs, job aids, or FAQs.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Strong written and verbal communication skills.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: College degree or equivalent experience
• 1-3 years' experience supporting LMS or HR systems
• Familiarity with compliance-driven environments
• Vendor coordination experience

Preferred Experience:

• Familiarity with learning content standards (SCORM, AICC, xAPI).
• Experience supporting compliance or mandatory training programs.
• Exposure to regulated or audited environments.
• Experience working with global or distributed teams.

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

The expected compensation range for this position is between $75K-$90K annual salary with eligibility for an annual bonus, depending on experience.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

This posting is expected to remain open until 1/23/26

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