MDU Account Manager - Remote in Maine

Location: Remote in the ME, NH or VT territory

Classification:Exempt. Non-Bargaining

The MDU Account Manager is a critical, high-impact role responsible for maximizing subscriber penetration and driving revenue within a dedicated portfolio of Multi-Dwelling Unit (MDU) properties across multiple markets. This position requires a candidate with a minimum of 2+ years of direct, prior experience in an Account Management or Business Development capacity specifically within the MDU sector (e.g., Telecom/Broadband, Property Management, or Real Estate industries serving MDUs). The successful candidate will act as the primary relationship owner, tasked with building and strengthening partnerships with key property stakeholders, including Owners, Property Managers, and Leasing teams. A core function of this role involves developing and executing strategic sales plans, hosting frequent on-site resident engagement events (including evenings and weekends), and managing a multi-market territory, which requires up to 50% travel. This role is essential for converting signed access agreements into active, high-penetration properties and requires a self-starter who has successfully performed this exact job function previously.

Primary Responsibilities:

• Build, grow, and strengthen professional relationships with key decision-makers, including Property Managers, Leasing Managers, Community/HOA Boards, and Property Owners.

• Serve as the primary point of contact for all assigned MDU properties, addressing their needs and ensuring a high level of satisfaction with our services.

• Conduct regular on-site visits to assigned properties to maintain visibility and reinforce partnerships.

• Travel regularly between assigned markets to manage a multi-market portfolio effectively.

• Drive subscriber penetration and revenue growth within properties where we have active access agreements.

• Develop and execute strategic, property-specific sales and marketing plans to achieve penetration goals.

• Collaborate with the sales team to transition properties from the contract signing phase to the penetration phase successfully.

• Plan, coordinate, and host engaging on-site events for residents at properties with access agreements or bulk internet agreements (e.g., resident appreciation events, open houses, launch parties).

• Manage marketing collateral distribution and ensure optimal placement of promotional materials on-site.

• Utilize events and other marketing initiatives to generate leads and sign-up new subscribers.

• Monitor contract compliance and ensure all access agreement terms are met.

• Track and report on key performance indicators (KPIs) such as penetration rates, event attendance, and property relationship strength.

• Provide regular updates to leadership on portfolio performance and potential risks/opportunities.

• Minimum of 2+ years of prior, direct experience operating in an Account Manager or Business Development capacity specifically within the Multi-Dwelling Unit (MDU) space (e.g., Telecom/Broadband, Property Management, or Real Estate industries serving MDUs).

• Candidate must have prior experience focused on driving penetration, building property relationships, and hosting resident engagement events.

• Proven track record of meeting or exceeding sales/penetration goals.

• Exceptional interpersonal and relationship-building skills.

• Strong presentation and communication skills (written and verbal).

• Self-motivated, proactive, and capable of managing a large portfolio of accounts independently.

• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.

• Ability to plan and execute successful resident-facing events.

• Bachelor's Degree in Business, Marketing, or a related field (or equivalent work experience).

• Must have a valid driver's license and reliable transportation.

• Travel requirement is estimated to be up to 50%, involving frequent site visits and travel between assigned markets.

• Ability to work flexible hours, including some evenings and weekends to host resident events.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $55,000 - $65,000 + Commission

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.