Office Assistant I, Center for Medical Genomics

ChristianaCare is hiring a Medical Office Assistant for the Center for Medical Genomics at the Helen F. Graham Center in Newark, DE.

As an office assistant, you are the first touch point of contact when the patient arrives for their appointment. The ideal candidate will have prior medical office experience, and excellent customer service skills.

Work Schedule:

• Monday-Thursday, 8:00am- 4:30pm

• Fridays, 7:30am - 4:00pm

Job duties & responsibilities:

• Schedules appointments with awareness of insurance, provider, and practice location

• Greets and interacts with patients in a professional manner to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.

• Maintains confidentiality of workplace & patient information

• Collects payments according to insurance requirements

• Verify insurance coverage & coordinates referrals

• Performs day-end reconciliation of appointments & payments received

• Answers all phone calls in a professional manner and relays accurate messages

• Puts messages into provider(s) and respond to messages from provider(s)

• Communicate with provider and staff through EMR

• Communicate with internal and external departments

• Keeps patients up to date on issues until resolution can be accomplished

• Facilitates testing, labs, appointments, etc for patients

• Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed

• Responsible for researching issues and responding to the patient in a timely and professional manner

• Assists with copying, faxing, and general administrative support

• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

• Performs other related duties as required.

Education Requirements:

• High School Graduate or Equivalent

• Experience in a medical office setting preferred.

  An equivalent combination of education and experience may be substituted.

When we lead with love, excellence is inevitable.

#LI-EH1

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/