Manager, Immigration Services - Americas

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment

An excellent career opportunity is currently available for a Manager, Immigration Services - Americas reporting to the Aires Pittsburgh, PA office.

This exciting opportunity is in a high growth environment where you will utilize your experience to lead a team of Immigration Specialists in the successful delivery of immigration services. The Manager, Immigration Services, will act as a subject matter expert, coach and mentor to the team while also facilitating the achievement of client business objectives in collaboration with the Immigration Client Services team through specialized knowledge, strong partner relationships, and management of the immigration lifecycle.

Position Responsibilities:

• Manages Immigration Case Team Lead and Immigration Case Specialists in the delivery of immigration services. Acts as a subject matter expert, coach and mentor. Participates in hiring, training, development, performance management, and other employment functions for the team.
• Works with implementation team and client success team on building relationships, driving program outcomes, and implementing efficient and effective solutions.
• Acts as a source and escalation point related to any case or service escalations.
• Builds and maintains a best-in-class partner network with competitive pricing.
• Collaborates with immigration and cross functional leaders to create service delivery and technology enhancements.
• Builds and fosters an environment of cohesion and profitability for immigration services.

Required Qualifications:

• Bachelor's degree in Law, Human Resources, International Relations or a related field preferred.
• 5+ years of immigration experience, preferably in the relocation industry
• 2-3 years of client management experience
• 2-3 years of employee management experience preferred

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at hr@aires.com.