Client Operations Specialist Sr

Senior Client Operations Specialist

Compensation:The hiring team considers several factors whendeterminingcompensation. As the Talent Acquisition team reviews your application and if they decide to move forward in the selection process, they will assess your experience, grade level, and budget for the role in consultation with HR to ensure alignment in compensation.

As a Client Operations Specialist Sr,you'llbe responsible forproviding customer service and managing the sales processes for an assigned team of Account Executives. Your role is toassistwith quoting, ordering, account management, mailbox and call management, part requests, reportgenerationand order fulfillment. You'llbecome our AEs go-to for pre-sales support functions, including pre-qualification of accounts, product pricing, research,configurationand product information.

Insightat a Glance

• 14,000+ engaged teammates globally

• #20 on Fortune's World's Best Workplaceslist

• $9.2 billionin revenue

• Received 35+ industry and partner awards in the past year

• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring yourexpertisetoInsight.We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As aFortune 500 Solutions Integratorwith deepexpertisein cloud, data, AI, cybersecurity, and intelligent edge, we guideorganisationsthrough complex digital decisions.

About therole

As aClient Operations SpecialistSryou willconnect with customers, partners, and internal stakeholders.We willcount on you tosupport theorganizationsrequirements.Along the way,you willget to:

• Prepare,manageandsubmitsales quotes accurately into theappropriate quoteentry system. Research technical information on product requests and ensure access to procurement.

• Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure special bid pricing isappliedandcorrectcost is captured onevery order beforeorderis released. You'llalso be the one toensure ofcontract compliance, where necessary.

• Assistin special projects for clients and our sales teams: providingreporting,requestingand setting up new client sold-to's, bill-to's, and ship-to's,assistingclients with Insight web accounts and providing ad hoc status updates.

• Communicate with the sales teamwiththe happenings within accounts.

• BeAmbITious:This opportunity is not just about what you do today but also about where you can go tomorrow.When you bring your hunger, heart, andharmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Whatwe'relooking for

• Bachelor's degree (B. A.) from four-year college or university; or two to six years related experience and/or training; or equivalent combination of education and experience.

• Previousexperience selling computer technologyhighlyencouraged. Strong knowledge of IT products and services needed.

• Ability to effectively present information and respond to questions from groups of managers, clients, otherteammates needed.

• Strong communication(verbal and written), organization, problemsolvingand time management skills.

• Able to build relationships and quickly develop trust with clients, as well as internal personnel.

• Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively.

What you can expect
We're legendary for taking care ofyou, your family and to help you engage with your local community.We want you to enjoy a full, meaningful life andown your career atInsight.Some of ourbenefits include:

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

• Access to 11 thriving and diverse Teammate Resource Groups

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, yourambITiousjourney startshere.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if youdon'tfeel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.