Facilities Area Manager

What this job involves:

The Facilities Area Manager serves as a key leadership role within the Operations Team, responsible for delivering world-class operational service and comprehensive client support across multiple buildings. This position provides direct supervision and strategic oversight of technical trades personnel, maintenance operations, and facility management activities. The manager will manage client relationships, lead cross-functional teams, and ensure seamless project execution while maintaining strict compliance with safety regulations and industry standards.

This role encompasses comprehensive budget management responsibilities, including cost forecasting, resource allocation, and financial oversight of maintenance and capital improvement projects. The position requires proven leadership capabilities to guide and develop technical staff while coordinating with contractors, subcontractors, and engineering teams to optimize operational efficiency across the portfolio.

The Facilities Area Manager must demonstrate exceptional communication and client service skills, serving as the primary point of contact for escalated issues and strategic facility planning. This individual will establish and maintain compliance protocols, manage multiple concurrent projects, and ensure all operational data and documentation supports informed business decision-making. The role demands a results-oriented leader who can work autonomously while building strong collaborative relationships with clients, vendors, and internal stakeholders to consistently exceed service expectations across all managed properties.

What your day-to-day will look like:

• Work with Workplace Manager to oversee the delivery of maintenance and repair services and various other duties. Ensure client satisfaction with delivery of Facility Management and Workplace Experience services and provide a lead role in monitoring and increasing customer satisfaction

• Responsible for execution of operating budget for their respective sites to include overseeing POs and vendor contracts.

• Creates and issues all JLL vendor and contractor related purchase orders

• Assists in the completion of the building audits

• Reviews and prioritizes requests for work through CMMS; responsible for ensuring all work is completed in accordance with established standards

• Determines activities required for completion of a work order (WO) and creates WO's as needed

• Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience

• Assist the Workplace Manager in meeting or exceeding Site KPIs; Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly

• Recommend continuous quality improvement practices

• Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan

• Confers/communicates with work order requesters

• Estimates the labor resources required for completion of a WO, estimates and reviews work order invoice of labor costs, materials, non-stock material purchase requisitions and external resources required for completion of WO

• Determines and arranges any operational safety requirements for the completion of a WO

• Develop monthly/quarterly reporting

• Assist with updating service provider matrix for assigned regions

• Coordinate with Account Team as needed to help source and identify new Business Partners to provide services on our behalf for the client

• Determines dates and duration to complete WOs

• Works w/ subs and contractors and helps assign individuals or groups of individuals as required to complete the work

• Coordinates the teamwork schedule to ensure the most effective use of team resources and timely completion of all pre-planned and corrective work

• Set up and lead monthly conference calls with Business Partners to discuss vendor performance, trends, updates to accounts, issues on vendor side as well as with JLL Workplace Services team, safety moments, reminders, vendor training and other business as needed

• Coordinates with client representatives to understand their needs and to ensure the work schedule takes account of the downtime windows negotiated with clients, where necessary

• Creates and publishes weekly, monthly, and quarterly work schedules and makes them available to team members and client representatives

• Ensure account team members greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required. Project an approachable and professional image in personal appearance, manner, and demeanor

• Local travel between nodal buildings

• Must be able to respond to after-hours site emergencies.

Required Qualifications:

• Minimum of two years of facility management industry experience required.

• Must have basic computer and mobile (Smartphone) skills for CMMS (Corrigo a plus), email, MS Office, TEAMS, Safety training, Sourcing, etc

• Strong financial acumen with previous experience developing and executing Maintenance and Repair budgets

• Strong working knowledge of HSSE, building systems (BMS, HVAC, Fire Panels, etc), regulatory compliance requirements, and PMRM schedules for large facilities.

• Strong organizational and management skills

• Must be motivated and able to work without direct constant supervision

• Excellent customer, computer, verbal, and written communication skills

• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives

• Must have strong Teamwork, Ethics, and Excellence (JLL core behaviors)

Preferred Qualifications:

• Bachelor's degree in Facility Management or Property Management or Hospitality Management a plus

• FMP Certification through IFMA

At JLL, we work together to create a brighter future for our clients, colleagues, and communities. Our collaborative culture-locally and globally-drives innovative solutions. We value wellbeing, inclusivity, and belonging, ensuring every team member feels supported. JLL is proud to be an Equal Opportunity Employer committed to diversity and inclusion.