Incident and Crisis Management Lead - New York, NY

Valley National Bank
United States, New York, New York
Jan 09, 2026
Responsibilities include but are not limited to: * Maintain and update Valley Bank's Incident & Crisis Management (ICM) plan, policies, and documentation in alignment with industry standards and regulations. * Lead and coordinate cross-department ICM teams, including activation of the framework during emergencies and providing 24/7 support when required. * Conduct risk assessments, scenario planning, and resiliency exercises; oversee post-incident analysis, evaluations, and continuous improvement. * Deliver training and workshops for employees and ICM teams; manage communication strategies and protocols for internal and external stakeholders. * Collaborate with business leaders, governance teams, and third-party vendors to review plans, validate alternate site programs, and ensure disaster recovery readiness. * Participate in audits, examinations, and resiliency projects while staying current with best practices and regulatory requirements.