Agency Loan Administrator I

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in McLean, VA.

Operate under supervision of Sr. Loan Closing Officer performing support activities related to Fannie Mae and Freddie Mac multifamily mortgage loan closings. Candidate must be able to handle the pressure of 30-40 transactions simultaneously. Although the candidate will have limited direct contact with outside clients, they must be capable of maintaining a high quality of service to internal and external clients/partners. Must be able to multi-task and meet strict deadlines while maintaining a high quality of service. Must have superior customer service skills, be detail oriented, organized and self-motivated.

Responsibilities:

• Maintain communication with customers, transaction team, third party vendors to ensure task completion for proper and timely closing

• Review and prepare search request form for UCC, Tax Lien, Judgement, Bankruptcy searches. Prepare loan documentation as may be necessary, including initial drafts of various documents for review by Closing Officer.

• Assist closing officer in verifying underwriting and funding conditions are signed off prior to settlement

• Confirm loan information in all systems is accurate.

• Prepare an initial draft of the lender's settlement statement, including confirming all lender costs are appropriately and accurately reflected.

• Maintain loan files to ensure required file audit documents are stored.

• Assist in coordinating loan funding logistics.

• Assist in coordinating loan file delivery requirements.

• Coordinate post-closing delivery to Borrower of final loan documents/reports.

• Meet established productivity levels and turn-around times as set by the Manager.

• Verbally verify wire instructions with Title companies for loan fundings.

• Notarization of loan documents for Closing Officers.

Additional Responsibilities:

• Meet strict deadlines while maintaining high-quality service for internal partners.

• Ensure meticulous attention to detail in all closing activities.

• Assist Closing Officer with collaboration between Underwriting and Closing Counsel to collect legal due diligence for rate lock and closing.

• Successfully upload Fannie Mae and Freddie Mac legal due diligence.

• Consistently track closing-related rate lock and closing due diligence.

• Efficiently handle post-closing exceptions.

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 22102 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience in financial services, operations, or in a law firm

Preferred Qualifications:

• Bachelor's Degree or Military experience

• 2+ years of experience in commercial real estate or financial services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).