Tourist Information Counselor (Temporary)

The Department of Transportation is actively looking to hire a Tourist Information Counselor for the Fulton County PennDOT Welcome Center. This position is crucial in providing visitors with timely, accurate, and helpful information that can significantly enhance their travel experiences. As a Tourist Information Counselor, you will be responsible for assisting the motoring public by offering resources and guidance that help shape their travel plans effectively. If you are passionate about helping others and enjoy engaging with travelers, this is an excellent opportunity for you. Do not miss your chance to apply today!

In this position, you will enhance customer service for all stakeholders associated with the PENNDOT Welcome Center, including travelers, tourism industry partners, internal staff, vendors, and more. Your responsibilities will involve providing essential information to visitors about their stay in Pennsylvania, such as directions and hotel options, thereby promoting tourism within the state. Additionally, you will play a crucial role in advancing PENNDOT's outreach initiatives by fostering stronger relationships with the tourism sector through specialized programs at the Welcome Center, engaging in familiarization tours, participating in travel expos, and executing other tasks as directed by your immediate supervisor or division manager. Furthermore, you will support both internal and external communications to optimize the operations of the Welcome Center Division, ensuring a seamless experience for all who interact with our services.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Temporary, part-time employment
• Work hours subject to change based on seasonal requirements and operational needs. On call hours can range from 7:00 AM to 7:00 PM. Temporary hours of operation are 9:00 AM to to 5:30 PM.
• This position includes reporting to work during periods of inclement weather, unless directed otherwise, as part of PennDOT's mission is to serve the traveling public.
• Telework: You will not have the option to telework in this position.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
  

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

• You must be willing and able to work in and commute to Fulton County PennDOT Welcome Center: I-70 westbound, 1/2 mile north of PA/MD border.
• You must have the ability to be "on call" between 7:00 am to 7:00 pm, seven days a week? Currently hours are 9:00 am to 5:30 pm.
• You must have the ability to report to work within 1-hour of being called in.
• You must have front facing public contact experience.
• You must have one year of work experience involving public contact.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public contact
• High school diploma or equivalent

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.