EFT Services Supervisor - Waterford

Job Description:

PRIMARY FUNCTION(S):

Serve as primary advisor for employees, ensure all deadlines are met and all transactions are processed in accordance with associated regulations and processing rules relating to EFT Services, including but not limited to ACH, wires, electronic transfers.

Maintain an awareness of industry changes and make recommendations for implementation into the EFT Services strategies and operations. Provide direction and assistance to the EFT Services staff; through motivation and sound leadership skills.

JOB DUTIES AND RESPONSIBILITIES:

• Stay abreast of daily operations in the department's functional areas to ensure that work is completed in an accurate and timely manner. Communicate any problems, concerns, or critical issues to the EFT Services Manager.

• Assist as strategic contact and Subject Matter Expert for all internal and external partnerships and projects that impact or process through EFT Services.

• Secondary contact for government, industry and Internal Audit matters pertaining to ACH, wire and regulatory compliance requirements. Assist with ensuring that adequate controls exist within the department.

• Monitor phone calls for member experience service requirements. Leverage this information to strengthen staff coaching and performance to ensure departmental benchmarks are being met.

• Serve as the primary individual who handle ACH Treasury reclamations and EDI transactions.

• Serve as primary backup, to EFT Services Manager, for processing VACU payroll files.

• Assist with Processing of received ACH transactions, when volumes warrant additional support outside of the ACH Specialists; this includes picking up files from ACH Operator.

• Ensure the timely processing of ACH stop payment requests and disputes for ACH transactions; this

includes reviewing forms, making adjustments to member's accounts, returning

unauthorized ACH transactions, and communicating with other financial institutions. Assisting with processing when volumes require additional resources.

• Provide ongoing quality service to various departments while setting the standard to be met by the EFT Services staff.

• Review member complaints and/or inquiries that have been escalated from the EFT Services Staff, resolve them, and when necessary escalate to the EFT Services Manager.

• Assist with Performing of trouble shooting for technical issues in the EFT Services area.

• Assist with Ensuring that all area procedures reflect necessary processes and that all EFT Services staff adheres to them.

• Assist EFT Services Manager with ACH audits including, but not limited to, the participation in process observations and communicating with audit team member(s).

• Assist EFT Services Manager to identify and resolve GL discrepancies, relating to EFT processes/transactions, while working with Accounting to ensure completion and timely clearing of GLs.

• Assist with staff development through coaching, internal training, and industry educational opportunities. Keep staff informed and encourage input through monthly one-on-ones. Offer ongoing feedback to manager, as it relates to team members growth performance and reviews.

• Remain current in the knowledge of industry standards and best practices supporting EFT Services operations.

• Primary trainer for new hires on all EFT Services related processes

• Assist with all area testing for releases, upgrades, and Business Continuity is completed in accordance with company expectations.

• Assist with fostering an environment that supports the values established by both Transaction Operations and the credit union.

• Maintain an awareness of technological & regulatory changes and enhancements in the industry and devise strategies to ensure the continuous development and effectiveness of the department.

• Comply with all published enterprise level policies and procedures including, but not limited to Risk Management policies.

• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.

• Report all Risk Management Policy violations in accordance with policy.

• Other duties may be required and assigned by the supervisor.

JOB QUALIFICATIONS:

Knowledge and Experience:

• High School Degree and/or equivalent combination of education and relevant work experience is acceptable.
• AAP Certification required or the ability to obtain within 2 years of start date.
• Extensive knowledge, experience and understanding of ACH rules and guidelines required
• Extensive wire transfer, payroll and other EFT related experience required.
• Experience with a credit union or other financial institution required.
• Previous experience training others on work processes preferred.
• Demonstrated leadership experience required.
• Experience with a credit union or other financial institution required.

Skills and Abilities:

• Proficient computer and keyboarding skills (including internet navigation & Microsoft Office tools)
• Ability to prioritize and handle several simultaneous tasks
• Sound judgment and decision making skills
• Ability to work independently in conjunction with leading a team
• Excellent oral and written communication skills
• Ability to accurately work with detailed information
• Demonstrates flexibility in adapting to change
• Strong analytical competence
• Excellent organizational skills
• Ability to problem solve with deductive reasoning
• Handle multiple priorities concurrently (daily issues, short term and long term projects).

Physical Requirements:

• This job requires the ability to sit for long periods of time.
• This job requires infrequent lifting or carrying of objects up to 10 pounds.

This position description is not a complete statement of all duties and responsibilities comprising your positon. It contains only the facts necessary to evaluate your position on a fair basis.