Platform Manager - Outage Management System (OMS)

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

The Outage Management System (OMS) Platform Manager is responsible for the ongoing ownership, operation, and optimization of the company's Outage Management System (OMS), a third-party enterprise platform used to support critical utility operations. This role ensures the OMS remains stable, available, compliant, and aligned with evolving business and operational requirements. The position focuses on system operations, vendor coordination, lifecycle management, and stakeholder engagement-not software development or product management.

System Management and Operations

• Own the day-to-day operation and support of the production Outage Management System to ensure reliability, performance, and 24x7 availability.
• Serve as the primary system owner responsible for system health, configuration, availability, and operational readiness.
• Partner with Digital, IT, and Operations teams to troubleshoot issues, manage incidents, and resolve system defects.
• Proactively evaluate OMS performance and identify opportunities for configuration improvements, operational efficiencies, and process optimization.
• Coordinate and oversee integrations between the OMS and other enterprise systems (SCADA, GIS, CIS, web platforms, cloud services, etc.), ensuring stable and accurate data flow.

Application Lifecycle and Release Management

• Manage the OMS application lifecycle, including upgrades, patches, vendor releases, and system enhancements.
• Coordinate testing, validation, and deployment of vendor-provided updates to minimize operational risk.
• Ensure system changes follow established change management, release management, and governance processes.
• Maintain system documentation, configuration standards, and operational procedures.

Vendor and Stakeholder Management

• Act as the primary liaison with the OMS vendor, managing support requests, issue escalation, defect resolution, and contractual SLAs.
• Translate business and operational needs into configuration changes or vendor enhancement requests.
• Serve as the central point of contact for OMS-related inquiries across operations, customer service, engineering, IT, and regulatory stakeholders.
• Collaborate with business partners to ensure the system continues to meet operational, customer service, and regulatory requirements.

Incident Management and Operational Readiness

• Ensure the OMS effectively supports outage detection, restoration, and customer communication during routine operations and major storm events.
• Lead OMS operational support during critical incidents, including real-time system monitoring and coordination with internal teams and vendors.
• Oversee post-incident reviews, root cause analysis, and corrective action planning.
• Ensure accurate reporting and dashboards are available to track outage performance, system availability, and operational KPIs.

Team Leadership

• Lead and manage a team of application support professionals responsible for OMS operations and support.
• Set clear expectations, goals, and performance measures aligned with system reliability and service outcomes.
• Provide coaching, mentoring, and professional development for team members.
• Foster a culture of accountability, collaboration, and operational excellence.

Success in This Role Looks Like

• The OMS is stable, available, and trusted during both normal operations and major outage events.
• Vendor relationships are effective, responsive, and accountable.
• System upgrades and changes occur with minimal disruption.
• Business stakeholders view the OMS as aligned with their operational needs.