Client Services Supervisor

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  Medical, Dental, and Vision
  
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
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  Tuition and Academic Assistance
  
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  And so much more!
  
  
  

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  Team Leadership: Oversee daily operations, manage performance, and professional development for the Client Services team.
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  Operational Excellence: Standardize workflows and manage staffing schedules-including emergency desk and holiday coverage-to ensure seamless hospital support.
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  Financial Stewardship: Supervise appointment logistics and financial transactions to ensure accurate billing and hospital profitability.
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  Service Delivery: Act as a champion for "service excellence," ensuring a high-quality, compassionate experience for every client and partner veterinarian.

• Other duties as assigned.

Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

• Demonstrated experience supervising and developing a client services or administrative team of 10 or more staff in a fast-paced service or medical environment.
• Proven ability to manage complex, multi-shift scheduling models, including after-hours, emergency, and holiday coverage.
• Prior experience in a veterinary, medical, or healthcare client services setting, with working knowledge of medical terminology and patient workflows.
• Strong training and performance management skills, including onboarding, coaching, and continuous staff development across multiple service areas or locations.
• Excellent operational and problem-solving skills, with the ability to coordinate across clinical and administrative teams while maintaining service excellence, financial accuracy, and compliance standards.