Administrative Support Specialist

BS - MS and relevant years of experience to demonstrate competencies as described. Master-class competence in the use of 21st century business technology, systems and software such as Microsoft Office (excel, PowerPoint, word, design software), Banner (or another academic management system), Banner Finance, and open to learning new technology utilized by the Department.
Excellent interpersonal skills, enjoy working with students and other stakeholders. Ability to work to a plan and under pressure. Must be able to work some weekends during registration or Department sponsored activities.

NA

To effectively assist the Department Chair towards continuous program(s) development by ensuring excellence in streamlined academic processes and efficiency in overall quality, accuracy and timeliness that foster student and Department long-term success.

The Department of Marketing and Supply Chain Management is one of the five academic departments in the Willie A. Deese College of Business and Economics at North Carolina A&T State University ( NCA& TSU). Located in Greensboro, North Carolina, NCA& TSU is a public, doctoral/research, 1890 land-grant university committed to exemplary teaching and learning, scholarly and creative research, and effective disciplinary and community engagement and public service.

The Marketing and Supply Chain Management Department offers undergraduate Bachelor of Science degrees in Marketing and Supply Chain Management, as well as minors in each program.

The mission of the department is to develop and graduate agile, culturally competent, and diverse leaders who increase the competitiveness of their organizations and meet the challenges of the future. The Department accomplishes our mission through innovative, evidence-based instruction and relevant practical scholarship, and professional and community engagement in a diverse and inclusive environment.

Applies substantive knowledge of the Department of Marketing and Supply Chain Management policies and procedures that effect operations. Applies program knowledge to record keeping, file management, departmental budgets and requisitioning, class scheduling, student registration, travel coordination and expensing, and faculty on-boarding. Applies knowledge of program content and services in the analysis of information and decision-making.

Demonstrates an in-depth knowledge of the Marketing and Supply Chain Management Programs.
Communicates orally and in writing requirements for Majors, Minors and Certifications in the Undergraduate and Graduate programs.

Demonstrates knowledge of the requirements for Majors, Minors and Certifications in the undergraduate and graduate programs.

Knowledgeable of the University, the Deese College of Business and Economics and the Department Mission, Vision, and Core values.

Demonstrate knowledge of the the department's required courses, services, policies, procedures, laws, rules, regulations, functions, structure, resources, and plans as they relate to student success and applies this knowledge while delivering administrative support task.

Develop and implement new office procedures and practices as needed.
Interacts with the departmental faculty, corporate partners, projects, and students. Explains and interprets program information to parents, students, external and internal stakeholders and staff.

This position will assist with the administrative, academic and grant/research efforts of the Department. These duties/responsibilities will include completion of content-specific academic reports, implementation of faculty hiring/salary processes and paperwork; as applicable, grant application/proposal preparation and submittal, grant/project progress and annual reports, information/data gathering and compilation, etc., as it regards to departmental research, and will provide such support to the department's faculty as needed/required.

This position has responsibility for developing and maintaining general and content-specific academic/student and research files and, with the Chairperson, managing security and access of said files.

The employee will have familiarity with and exhibit application of the University/state rules and regulations governing the privacy and confidentiality of these departmental records/files. Also, the employee will demonstrate knowledge of the Department of Marketing and Supply Chain Management (i.e., curriculum offerings, organizational operation, business processes, etc.) and as requested/required, will work closely with the Chairperson and faculty to develop initiatives/protocols that will enhance student recruitment/enrollment efforts, student success, matriculation and scholarship, etc.

Other duties will consist of assisting with student registration, room/class assignments, completing chairperson/faculty travel arrangements/paperwork, maintaining equipment/property inventory and records, etc., and have ability to utilize specific University systems/platforms to accomplish associated tasks/responsibilities.

As the primary front-line personnel for the academic unit, effectively communicate and consistently represent the department's public relations mandate is key. Provide timely customer service to students, faculty, staff campus administrators and visitors; answering the telephone and relaying messages accurately and appropriately; scheduling appointments and meetings between the chairperson and other parties, including, faculty, students, and departmental visitors. In addition, at the direction and discretion of the chairperson, this position will assist with communicating the needs and issues of the department to proper channels and offices on campus.

- Applies knowledge of programs, policies, and procedures to interpret and communicate information to meet the specific needs of staff and clients.

- Demonstrates the ability to work with confidential and sensitive information.

- Prepares (type, proof read, format, create, and document) course materials submitted by faculty and other documents as requested in compliance with university policies and governing bodies.

- Reviews sensitive materials and edits content constructively.

- Assists in preparing handbooks and reports as requested.

- Maintains electronic and paper files of all documents related to course implementation in an orderly manner including exams, minutes, and handouts.

- Compiles summary data associated with program implementation and develop databases to track outcomes.

- Supports the teaching and service activities of faculty as requested.

- Prepares minutes of committees and archive as requested.

- Serves as office/telephone receptionist which includes providing courteous and satisfactory customer service.

-Refers requests for information about the department to appropriate offices or individuals.

-Provides support to other administrative support associates on selected projects/assignments.

-Provides information to students, faculty, and university colleagues as needed.

As primary frontline support for the Marketing and Supply Chain Management department, the position has a key responsibility for managing the main office, and the employee must demonstrate an in-depth knowledge of the Department, its programs, processes and organizational operation.
In this role, and in conjunction with the Chairperson, the position assists in prioritizing his/her daily work assignments, information requests, etc.; assists with defining/refining and implementing the goals/objectives of the Department, as requested/determined by the Chairperson; coordinates work assignments and time/payroll reporting for student assistants assigned to/employed by the Department; serves as an additional resource for faculty and students as regards information, procedures/processes, and in relaying/resolving issues and problems (other than those specific to the domain of the senior personnel), and assumes responsibility for and manages the results of those decisions.
In addition, the position has responsibility for coordinating timely distribution and receipt of faculty correspondence, scheduling appointments for the Chairperson and maintaining associated calendar, and coordinating Departmental meetings/events as needed/required.

The employee will utilize common office technology such as desktop/laptop computers, scanners, copiers, smartboards, etc. In addition, in this administrative support role, the employee must have previous experience/proficiency with or demonstrate willingness to learn University-based software platforms such as Banner Student, Banner Finance, Chrome River Travel System, Aggie Mart Purchasing, Purchase card interface and reconciliation, and as needed/required, online research proposal submittal/retrieval systems (such as Ramses), etc.

Compiles, analyzes, assimilates and composes information into various non standard formats, independently and review documents for accuracy, quality and timeliness integrating in-depth program knowledge and interpretation. Compose edit, and finalize reports, e-mails, memos and other documents requiring independent judgment. Proofread documents for grammar, spelling, punctuation, and formatting. Provide answers to requests for general information in written format. Record and document information accurately.

Independently resolves and/or develops recommendations for unprecedented issues and problems. Requires some interpretation of policy and procedures. Serves as a resource for others in resolving unprecedented, non-standard issues and problems.

In conjunction with the Chairperson, this position will have responsibility for developing and implementing departmental budget procedures, as well as grant/research budget management (i.e., purchases and requisitioning, review and allocations, reporting and reconciliation, etc.). The employee will have primary responsibility for monitoring the Department budgets, processing and tracking expenditures, and generating and processing required budgetary/fund paperwork (i.e., budget revisions, purchase requisitions, travel expense/reimbursement paperwork, etc.). The employee will utilize all requisite University-based Business & Finance systems, such as Banner Finance, Aggie Mart Purchasing, E-Travel, Chrome River and Banner Payroll; and will utilize any source-specific budget systems, forms/paperwork, etc., as required/authorized by internal funding entities (i.e., Business & Finance, Travel Office, Office of Procurement Services, etc.), as well as external grant/funding agencies or organizations. Will maintain and use the department purchase card as directed by the chairperson.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more: