What You'll Do
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Summary/Objective: The role is responsible for supporting the mortgage operations team with administrative tasks to assist in moving files through the automated loan process. Additionally, this role is a member of the adverse action team. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Answer all incoming phone calls, directing calls as appropriate to provide prompt and courteous service to our members while achieving department SLA's.
- Assist the mortgage department with support tasks to facilitate an efficient mortgage and home equity application process.
- Add and complete tasks within the Mortgage Loan Origination System (LOS) and other various systems to complete failed process activities and move loans into underwriting statuses or other statuses throughout the initial intake process.
- Make outbound calls to members to review process exception items, explain actions needed to proceed.
- Coordinate with other Mortgage Operations Support team members to ensure all daily work is completed in a timely manner as outlined by the departments SLA's.
- Ensure compliance will all applicable state and federal laws and regulations.
- Serve on the adverse action team, ensuring all required documentation is being sent in a timely and correct manner.
- Ensure department HMDA reporting is correct based on the adverse decision type requested by various users throughout the mortgage department.
- Perform other job-related duties as assigned by Managers(s).
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What You'll Need
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Education and Experience Requirements:
- Minimum of a High School Diploma or equivalent
- 1-3 years mortgage or related experience
Additional Eligibility Requirements:
- Technical Skills: Word, Excel, Outlook, Adobe, etc.
- Professional Written and Verbal Communication Skills
- Requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations
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What We Do
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DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to career@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position.
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Digital Federal Credit Union
Jan 02, 2026