Assistant Operations Manager

DEPARTMENT: PRODUCTION

STATUS: FULL TIME, NON-EXEMPT

SUPERVISOR: OPERATIONS MANAGER

General statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB SUMMARY:

Under the guidance and supervision of the center Operations Manager, the Assistant Operations Manager (AOM) provides support, mentoring, and leadership to program participants, ensures the Work Therapy Unit (WTU) operates efficiently, provides daily assistance with logistics, production planning, and quality assurance, and maintains a safe and healthy work environment. The AOM also directly oversees daily activities in Operations Manager in their absence.

ESSENTIAL JOB DUTIES:

1. Assist the Operations Manager in supervising daily activities including inventory control, pricing strategies, and logistics by participating in all operations activities.
2. Under the supervision of the Operations Manager, ensure the Work Therapy Unit (WTU) operates at peak efficiency by monitoring and managing established key performance indicators (KPI) and standard operating procedures (SOP).
3. In absence of the Operations Manager, take lead on all functions and duties assigned once fully trained.
4. Coach, support and mentor all program participants (Beneficiaries) during work therapy. Influence/instill good behaviors via issuance of positive or negative corrective reports.
5. Comply with all program requirements including submission of all required WTA evaluations. Participate in Case Conference as directed.
6. Assist in completion of required reports, space planning and efficient process flow of goods and materials.
7. Monitor and meet daily store allocations through coaching, managing the flow of work and developing actionable production plans.
8. Assist in managing & coaching staff under the direction of the Operations Manager. Review timesheets, schedules and staffing requirements (employees and Beneficiaries)
9. Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with internal, local, and state regulations.
10. Oversee the repair and maintenance of warehouse equipment i.e., forklift, augers, carts and misc. equipment.
11. Follow and comply with standard operating procedures in purchasing supplies, conducting auctions and processing commodities.
12. Conduct required meetings and facilities audits as required; develop and issue meeting agendas to attendees in advance.
13. Perform added duties as assigned.

MINIMUM QUALIFICATIONS:

• High School graduate or equivalent (Required)
• Minimum 2 years' verifiable work experience in warehouse operations, logistics, or production.
• Minimum one (1) year verifiable experience supervising volunteers, interns, employees, program participants (preferred)
• Ability to work collaboratively and communicate effectively with all levels of staff and deliver effective feedback, both written and verbal.
• Proficiency with warehouse procedures and policies, including logistics, equipment, safety and purchasing (Preferred)
• Current valid driver's license, able to pass MVR report (Required)
• Ability to learn and operate warehouse equipment (forklift certification preferred).
• Strong organizational and problem-solving skills.

CORE COMPETENCIES:

• Team Support - Assist the Operations Manager in building a positive and collaborative team environment.
• Problem Solving/Conflict Resolution - Identify & resolve problems and/or conflict in a timely manner.
• Dependability - Consistently follow instructions and carry out responsibilities with minimal supervision.
• Adaptability - Remain flexible and effective in a fast-paced, changing environment.
• Oral & Written Communication: Speak and write professionally, clearly, and persuasively in various situations; edit work for spelling and grammar.

PHYSICAL REQUIREMENTS:

• Able to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects.
• Ability to lift up to 50 lbs.
• Due to the facility's nature, incumbent must be able to occasionally work outdoors and feel comfortable walking on potentially uneven surfaces.

This position description has been assigned to indicate the general nature and level of work performed by employees in this classification. It is not designated to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this position.