New

Customer Operations Coordinator

Currax Pharmaceuticals
paid time off, 401(k)
United States, Tennessee, Brentwood
155 Franklin Road (Show on map)
Dec 20, 2025
Customer Operations Coordinator Brentwood, TN \| Full Time Actual compensation will depend on a candidate's education, experience, skills and geographic location. Currax offers best in class benefits programs that includes health, retirement, paid leaves, and wellness programs. About Currax Currax Pharmaceuticals LLC is a specialty pharmaceutical company focused on providing increased access to life-changing medications for patients and healthcare providers. We seek to improve patient health and quality of life through the acquisition and commercialization of medications, including Contrave, the number one branded oral anti-obesity medication in the U.S. At Currax, we take pride in our mission to serve patients, and we value authenticity and collaboration in our workplace. As we experience an exciting period of accelerated growth, our organization is rich with opportunities for our people to gain hands-on experience and fulfill career aspirations while making a direct impact on the lives of patients we serve. About the Role This Customer Operations Coordinator role reporting into the Sr. Manager Trade & Distribution will be responsible for supporting the management of customer order volumes, pricing, related chargebacks, and customer service for Direct Sales Accounts. The position will work closely with other teams and functions within the company, including vendors and our 3PL provider. This position will be based out of our home office in Brentwood, TN. Responsibilities Coordinate customer inventories to meet service levels. Process and coordinate Specialty Pharmacy orders with 3PL and carriers. Provide timely support for order inquiries, PO tracking, documentation requests, and product availability. Monitor daily 3PL activities including order processing, pick/pack/ship accuracy, inventory availability, and account setup. Review open orders and resolve issues preventing timely shipment. Support direct accounts through order monitoring, tracking, and account creation. Investigate and resolve pricing discrepancies, contract interpretation issues, and chargeback disputes. Collaborate with 3PL and wholesalers to address chargeback errors related to pricing, membership, and eligibility. Review and reconcile inventory transactions, adjustments, and reports impacting pricing or chargebacks. Confirm and validate reconciliation reports (EDI 849) for accuracy. Support contract pricing activity, chargeback submissions, and pricing maintenance by analyzing terms, discounts, and rebates. Identify opportunities to improve processes and collaborate with internal teams to implement changes. Review weekly wholesaler inventory reports to evaluate stock levels and purchasing patterns. Assist Trade team with process documentation to improve efficiency and ensure business continuity. Currax Pharmaceuticals LLC Required Qualification & Skills Bachelor's degree in business, or related experience required 2-4+years of professional experience preferably in Customer Operations Financial services knowledge Strong, communication, and interpersonal skills required Ability to prioritize and make decisions in a fast-paced environment Strong client service orientation and customer service mind-set Strong execution, analytical and problem-solving skills Ability to build strong relationships and communicate product issues internally Strong Microsoft Office Suite in particular Excel and Microsoft Word Currax Core Values Integrity Passion Accountability Commitment Teamwork Currax is committed to the health and well-being of our employees and families and offers a comprehensive benefits package. Available benefits include medical, dental, and vision coverage, 401(k) plan with company match, paid time off and holidays, and other benefits to support your physical, financial, and social well-being. Currax Pharmaceuticals LLC does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. Any individual, who, because of a disability, needs accommodation or assistance in completing this application or at any time during the application process, should contact Human Resources at human.resources@curraxpharma.com Read our full EEO statement at http://www.curraxpharma.com/careers/eeo-statement/