New

Contact Center Representative

TEKsystems
$20.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Naperville
Dec 20, 2025
Description - The Contact Center Representative is the members' first impression - as well as ongoing representation - of the credit union's service and support structure. It should be noted that this position is very important to the overall image and success of the organization. Service to the members is critical. - First line of contact - reps will assist with first call resolution, try to handle everything before transferring to other department Service- Deliver service to both internal and external members that are in alignment with the credit union's Service Promises - Meets all established sales and service goals - Possess adequate product knowledge as measured by the annual product knowledge certification assessment Member Service a)Explain and recommend credit union products and services b)Provide general account information c)Provide information on new and on-going promotions d)Address and resolve member problems and complaints a)Record research requests and deliver to appropriate personnel b)Explain the procedure to initiate payroll requests, and ensure all forms are mailed to appropriate destination c)Assess field of membership qualifications and provide accurate information a)Possess strong knowledge of PAM (the audio response system), and assist members with the usage b)Possess strong knowledge of Internet Branch and assist members with the registration and usage c)Facilitate wire transfer requests d)Process check orders e)Provide loan payoff information f)Set-up payroll allocations per member requests g)Provide rate information on deposits and loans Process Financial Transactions a)Post loan payments b)Process phone transfer requests between share accounts, loan accounts and cross-member accounts c)Process check withdrawals d)Process loan advance requests Examples of Calls, wide variety includes but not limited to: oReferring different products, CDs, credit cards, banking accounts oWalking a member how to use online applications and online registration oDealing with fraud accounts and cases oGeneral Questions oBoth new and returning customers Additional Skills & Qualifications Soft Skills: - Ability to work well under pressure and multitask - Enjoy problem solving and interaction with members - Excellent interpersonal skills - Must be able to sit for long periods of time - Very accurate and precise Job Type & Location This is a Contract to Hire position based out of Naperville, IL. Pay and BenefitsThe pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Naperville,IL. Application DeadlineThis position is anticipated to close on Jan 1, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.