Administrative Support Associate - Advanced

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.

The main purpose of this position is to provide administrative support for Campus Living, Department of Residence Life. It is a full-time position. Duties include, but are not limited to, corresponding with students, parents, visitors, and staff, creating various reports, records and files, and supervising 2-4 student employees. This position is supervised by the Director of Residence Life.

Public Contact: Information is given verbally and in writing to students, parents, visitors, and staff about the concerns of students residing in the halls. Questions include student location, services, referrals, and staff messages. Employee is allowed to give public information about students and schedule appointments and activities such as programs and interviews. Employee answers the telephone, uses phone mail, and email.

Composition - Employee will compose routine correspondence from given information, business manuals and reference books. The position will type drafts of reports and correspondence and compose newspaper advertising and flyers. Employee edits documents for grammar and punctuation

Files: Employee is responsible for routine filing for the office staff. The position will compile data from files into reports at the request of the Director and Assistant Directors.

Office Equipment: Employee uses computer, fax, adding machine, copy machine, and other printing equipment. The position is responsible for reporting routine maintenance problems with office equipment. This position is also responsible for using the university computer applications for student services. Employee types and edits using word processing software. In addition, the position creates signs and flyers using Print Shop and all work is reviewed by the Director.

Supervision: This position supervises, trains, and evaluates 2-4 student workers. These students work with confidential filing, projects, copying, and other assigned tasks on a daily basis

Records and Reports: Employee is the contact person for 13 Coordinators of the Department of Residence Life for computer information. Composing, typing, and mailing of routine correspondence is required. Employee develops a programmatic participation database, which allows Residence Life to monitor student attendance at activities such as: Pirate 500, King and Queen, Dining Hall Quiet Study, etc. This position will also serve as the Residence Life Case Manager for students who are mandated by Campus Living to attend counseling. This ensures that they attend/continue counseling as long as appropriate. This employee compiles annual student staff names for submission to Alumni Relations, for future foundation opportunities. In addition, this position will be responsible for the inventory of equipment purchased by Residence Life staff. The position coordinates all administrative aspects of the Zero Tolerance process. This employee serves on the Resident Assistant (RA) Recruitment and Selection Team, which interviews and submits recommendations for future RAs.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.