Supervisor of Premier Accounts

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Seeking detail-oriented, highly motivated professionals with proven leadership abilities. Professionals with previous experience in the telecommunications industry would be ideal. This individual will be supervising a team of account representatives, ensuring that established company-wide processes are upheld, and that client requests and projects are worked accurately and efficiently.

Duties and Responsibilities:

• Partner with other departments to provide necessary account support
• Maintain daily care over all tasks to confirm accurate follow through on work and ensure that deadlines are met
• Conduct weekly 1 on 1 meetings with direct reports
• Coach and train direct reports
• First level of contact for personnel issues
• Communicate directly with Manager, Premier reps, Sales reps and all other depts. concerning project matters
• Show discretion and sound judgment; make decisions in a manner that keeps Granite's interests in mind, while maintaining our high standards of customer satisfaction
• Motivate to achieve team goals as well as departmental goals
• Monitor and verify all time worked and paid time off for direct reports

Required Qualifications:

• Great work ethic
• Highly motivated, self-starter
• Ability to lead a team
• Exceptional multi-tasking and organizational skills
• Excellent oral and written communication skills
• Excellent interpersonal and customer service skills
• Excellent analytical and problem-solving skills
• Ability to work well under pressure
• Ability to meet strict deadlines
• Availability to work overtime as required
• Bachelor's degree
• Proficiency in Microsoft Office, Word, Excel and Outlook

Preferred Qualifications:

• 2-4 years of account management experience
• Advanced knowledge of Excel
• Exposure to telecommunications industry

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