Retention Specialist (930223)

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Responsible for performance calculations and achievement of contractualreporting requirements, including (but not limited to)new customeremployments, job classifications and details, employmentstatus at customers' sixth month of enrollment, andmedian earnings after program exit
• Retain customer contact by building relationships, addressing concerns, and developing strategies to increase employment satisfaction and professional growth
• Develop and implement targeted retention strategies, programs, and initiatives to enhance customer feedback
• Analyze customer behavior, feedback, and satisfaction data to identify trends, potential issues, and opportunities for improvement
• Work with the Employment Services team to streamline processes, share customer feedback, and ensure a customer-centric approach
• Responsible for collecting supplemental wage data by utilizing proper forms (Employment Verification Form and Consent for Release of Information) to fax/email to employers; track all faxes/emails for supplemental wage data; and attempt other methods (check stubs, work number, phone call, etc.) of collecting information if employer does not respond
• Maintain customer records, including file preparation, organization of files, and verification that all information has been received and properly entered/reported in the Quickbase system
• Conduct follow-up interviews with participants and identify the appropriate information to collect (i.e. new address, phone numbers, additional contact information, and supplemental wage information) and provide job leads/employment referrals if unemployed and seeking employment
• Prepare and maintain records and case files, proper documentation of services provided, narratives of client contacts, or relevant correspondence and monitor and record clients' progress to ensure that goals and objectives are met
• Maintain an awareness of socioeconomic factors bearing on unemployment, local labor community problems, and/or resources relating to the labor market
• Responsible for providing follow-up services, Labor Market Information, job leads, and employment referrals to ensure job retention and skill enhancement opportunities
• Perform ongoing duties as a Career Advisor for a reduced caseload of up to fifteen customers
• Other duties as assigned

• Bachelor's degree or higher in a related field
• Two or more years of experience as a Career Advisorwith a particular focus on adult and dislocated workers
• Two or more years clerical experience, of which one must include a responsible level of organizational responsibilities
• Requires excellent communication skills (written, verbal, and phone); fluency in English and Spanish is preferred
• Demonstrate proficiency in software including but not limited to Microsoft Windows, Microsoft Office, Microsoft Excel, and Microsoft Access (Database)
• Demonstrate proficiency in Internet usage
• Attention to detail; ability to complete work timely with minimal errors
• Strong organizational and time management skills

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.