Patient Eligibility Technician - Bilingual English/Spanish

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job Responsibilities

Step into a role where your clinical skills directly support groundbreaking research. As a Patient Eligibility Technician, you'll help ensure that every participant entering our studies is set up for a safe, positive, and well-supported experience. Your work helps advance new treatments while building trust with the people who volunteer to be part of important clinical research.

Why This Role Matters

You'll be one of the first connections our participants make during the screening process. Your accuracy protects participant safety, and your communication helps them feel informed and supported. If you enjoy hands-on clinical work, meaningful interaction, and a role where your attention to detail truly matters, this is an excellent opportunity.

What You'll Do

• Review and verify participant medical records to confirm they meet study criteria.
• Update and maintain accurate records within our electronic database.
• Follow up with participants by phone or in writing, including communication of clinically significant results or clarifying documentation needs.
• Partner with physicians to ensure timely approval of medical files.
• Perform quality checks on screening documents to keep studies audit-ready.
• Update reports once participants are accepted onto a study.
• Assist with gathering data for team performance indicators.
• Support inter-study transfers and ensure clear communication of updates.
• Prepare participant letters and ensure proper delivery.
• Support additional clinical tasks as needed.

What You Bring

• HS diploma
• Fluency in both English and Spanish (understand messages, communicate on job-related topics, and write simple messages).
• Attention to details
• At least 1-2 years of experience in a clinical or healthcare setting.
• In lieu of a degree, 2 years of relevant experience is acceptable.
• Strong computer skills, including Microsoft Word, Excel, and clinical software.
• Clear, confident written and verbal communication skills.
• Strong interpersonal skills and comfort interacting with participants.
• Experience working in a regulatory or compliance-focused environment is an asset.

Why You'll Love Working Here

• You'll contribute directly to clinical studies that may change the future of patient care.
• You'll work alongside a supportive team that values compassion, accuracy, and growth.
• You'll gain meaningful experience in clinical research that can support long-term career development.

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.