Product Support Representative II

Position Type :

Type Of Hire :

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Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the team:

In today's highly competitive private equity market, firms must not only deliver superior returns but also respond to more stringent reporting requirements and increasing demands for information - both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing:

This position works with top investment banks, Brokers to design technical and functional solutions and implement products in the Post Trade domain, enable client changes, enable professional services solutions; provide presentations around solutions; support estimations, respond to RFI's and RFP's around the services provided, while working with sales.

Please note: this is a full-time role with a required hybrid schedule in the location posted and you must be willing to travel occasionally (no more than 10%).

Current and/or future sponsorships are not available for this position.

What you bring:

• Overall, 4+ yrs experience.
• Hands on knowledge of JAVA, UNIX, Shell scripting, Oracle, SQL and PL/SQL.
• Familiar with Docker, Kafka, WebSphere MQ and Couchbase
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Ability to analyze and solve problems using learned techniques and tools
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

Good to Have:

• Have experience in Financial or Capital Market or Fin Tech
• Have functional knowledge in listed derivatives trade clearing domain - trade life cycle, different trade types, clearing houses, clearing scenarios.
• Ability to understand, apply and explain trade life cycle related concepts

Qualifications:

Bachelor's degree in business or related field or the equivalent combination of education, training, or work experience

Competencies:

• Fluent in English
• Excellent communicator - ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail - track record of authoring high quality documentation
• Good analytical skills
• Organized approach - manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500 Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see theFIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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