Fraud Quality Control Specialist

This position is part of the Enterprise Fraud department within the Financial Crimes group. Enterprise Fraud is primarily responsible for reviewing suspicious checks; counterfeit, altered, forged and scam-related fraud, to taking appropriate action to protect the bank and its customers. They also research instances of suspicious activity from the bank's digital channels to detect and deter fraudulent account openings, identify theft, account takeover and other forms of suspicious customer and deposit activity.

Responsibilities will include, but are not limited to:

• Perform quality control assessments leveraging sampling methods that include: alert analysis output, employee trends and tenure, and/or the result of new process implementation.
• Communicate results of quality control assessments to staff and management.
• Works collaboratively with Management ensuring the scope of the assessment captures the appropriate risk.
• Establish and maintain documented accountability for assigned tasks and/or projects.
• Complete ad-hoc projects as assigned by management.
• Leverage the quality control data and productivity information, to provide metrics used to support the development and maintenance of risk based processes.
• Demonstrate an increased knowledge of current Fraud rules and regulations, as well as, seeking training opportunities to stay apprised on trends in the industry.

Enterprise Fraud's operating hours are Monday through Friday 8:00am - 5:00pm CST. Additional hours may be required as needed.

Position Requirements:

• A minimum of 1-3 years' experience working in a Financial Crimes function or department (Suspected fraudulent activity alerts/investigations)
• Proficient analytical skills are required (ability to "think outside of the box", conduct thorough investigations, review and analyze data, develop and recommend solutions)
• Detail oriented, with the ability to multi-task and meet deadlines with accurate results
• Self-motivated and demonstrated ability to successfully complete assignments with minimal supervision
• Excellent oral and written communication skills
• Experience working with the Microsoft Office suite of software
• Strong work ethic, independent initiative, and interpersonal skills

The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Incumbent may perform other duties as assigned.