Health Information Management Representative

The Health Information Management Representative is responsible for managing the flow of patient information into and out of the School of Dentistry Clinics. This role uses Dentistry's electronic health record and related applications to process record requests and attach data from outside providers to patient records.

This position is primarily onsite with standard hours typically ranging from 8-4:30, with some flexibility on start and end times.

Key Duties:

• Upholding Policy: The Health Information Management Representative must uphold and explain policies and procedures related to the release and intake of protected health information.
• Managing Patient Record Requests: The Health Information Management Representative is responsible for responding to and initiating inquiries supporting Dentistry's Clinical Operations. This includes responding to email, postal mail, and face-to-face questions.
• Managing Urgent Requests: The Health Information Management Representative is responsible for immediately processing urgent requests for protected health information. These requests are often made in emergency situations and require significant coordination with outside clinics to ensure critical patient information is available to the treating providers.
• Managing Paper Records: Responsible for organizing and managing Dentistry's paper dental records and other materials.
• Continuous Process Improvement: The Health Information Management Representative must develop/improve paperless processes/procedures to support record keeping. This includes the evaluation and modification of paper and digital file systems.

Key Responsibilities

• Maintain physical Dental records
• Update patients' electronic dental records (EDR)
• Respond to ROI (release of information) requests for dental records
• Validate requests and authorizations for the release of medical information
• Timely entry of information from outside providers
• Follow all HIPAA regulations
• Perform other clerical duties as needed

Required Qualifications

• A high school diploma or GED and four years of related office experience. Training/education maybe substituted for some of the years of experience.
• Experience using personal computers, hardware, and basic software programs, including email, word processing, and spreadsheets.
• Strong attention to detail
• Excellent verbal and written communication skills
• Good interpersonal skills.

Preferred Qualifications

• Dental records experience preferred
• Knowledge of dental terminology is a plus

The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. The School of Dentistry advances health through scientific discovery, innovative education, and the highest quality care for all communities. Our impact extends beyond dental offices to classrooms and clinics throughout the region. We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators, and research scientists.

Pay Range: $23.51-$35.27;depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• The University offers a comprehensive benefits package that includes:
• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Bargaining unit consideration begins on 12/8/2025 and ends on 12/15/2025.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.