Care Management Assistant II - BSW - Multiple Positions Open!

Cone Health

United States, North Carolina, Greensboro

1200 North Elm Street (Show on map)

Dec 08, 2025

The Inpatient Care Management Department is a focal point of care delivery and is well-received and valued by the organization for our role in ensuring patients have a smooth transition of care back to the communities we serve.

TheCare Management Assistant II is an exciting new role that will be utilized by the Inpatient Care Management Department to provide collaborative administrative support forclinicalsocial workers and case managers by filling out appropriate documentation and contacting patients to ease burden of tasks off clinical staff and increase office-wide efficiency. The role will also have a key function for engaging our post-acute care community partners such as nursing homes and home health providers.

This is an exciting time in healthcare, and we are seeking to recruit those who want to be a part of a journey that will make a positive difference in the lives of many individuals. We are growing as a department, and proud of what we have been able to accomplish thus far. Below are some superlatives:

Locations available at Alamance Regional, Moses Cone, and Wesley Long Hospital
Day Shift & Night Shift Available, Full-Time/12-hour shifts with weekend rotation (36 hours/week), Part-Time & Relief/PRN openings
Campus leadership support and access
Career Development and higher education support
Multiple practice settings including behavioral health, medical and women's and children - we help broad range of patients
Multiple shifts and hours of operation
Job shadow possibilities
We embrace the value-based care model
We take pride in assisting individuals achieve a higher quality of living

The Care Management Assistant II provides support to Case Managers and Social Workers; responsible for informational accuracy in relation to patients and insurance, facilitate reimbursement and through-put of the patient stay. This role will also work to establish and maintain post-acute network relationships across the Cone Health enterprise.

Provides collaborative administrative support for social workers and Case Managers by filling out appropriate documentation and contacting patients to ease burden of tasks off clinical staff and increase office-wide efficiency.
Prepares documents such as referral forms, using proper grammar and spelling to effectively communicate with other providers, both in and outside the organization.
Corresponds with patients, caregivers, insurance companies, post-acute vendors and community agencies, under the leadership of a Case Manager or Clinical Social Worker (LSW). to ensure accuracy of information.
Informs departmental leaders about potential gaps in coverage that social workers may have to note when there may be more resources needed and allowing departmental leadership to strategize on how to tackle said problem.
Develops strong business relationships with Cone Health?s Post-acute network partners across the various care settings (SNF, LTAC, IRF, LTAC).
Networks and contributes to business development with the post-acute partners, VBCI leadership, and Cone Acute facilities to provide a feedback loop on referrals and clinical and educational opportunities.
Works in a collaborative manor with our Cone health acute care facility a cones post-acute resources, and our community partners to implement and measure an exceptional patient admission experience.
Performs other duties as assigned.

EDUCATION:

Required: LPN training program or Bachelor of Social Work

EXPERIENCE:

Preferred: 1-2 years in Care Management or Post-acute support

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Required: Current LPN licensure as required by state or BSW degree
BLS

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.