Supervisor - Youth Residential Care (2nd Shift & Overnight Openings)

Norris
$45,000-$64,000 - Starting salary is based on education and required experience factors. Generous benefits include: Paid Time Off within 30 days of hire; paid holidays; medical/dental/vision insurance; 403b retirement savings plan; life/disability insura
vision insurance, tuition reimbursement, 403(b), mileage reimbursement
United States, Wisconsin, Waukesha
Mar 01, 2026
*WHAT WE DO* Norris' Group Care Programs include a Residential Unit for boys, a Residential Unit for girls, and a Shelter Unit, all providing treatment, educational, and therapeutic recreational services to youth ages 12 through 17 and their families. Youth receive services related to mental health emotional behavioral disorders, problematic sexualized behaviors, AODA, and trauma, including physical, sexual, emotional abuse or neglect. The Norris team strives to provide the best quality care to youth and families by making meaningful connections and providing a safe space for individuals to heal. We engage those we serve, our colleagues and our community with respect, compassion and acceptance. *OUR MISSION STATEMENT* The mission of Norris, Inc. is Transforming lives through the power of connection and healing. *WHAT WE ARE LOOKING FOR* Norris is currently seeking a Second Shift Supervisor and an Overnight Supervisor to fulfill the role of Shift Supervisor for our new Residential Care Program, providing services to female youth, which is a first in Norris history - which has been around for over 100 years! Come be a part of this new program on our beautiful Mukwonago campus. *ESSENTIAL DUTIES* Under the supervision of the Program Manager, the Shift Supervisor oversees the milieu and the day-to-day operations of an assigned hall/building. Follow all Norris policies, protocols, and procedures, licensing requirements, placing agency expectations and best practice standards. The Shift Supervisor ensures that hall services address youth needs, such as: according to their personalized plans (i.e., treatment, learning, etc.) helps employees implement trauma informed principles, uses and teaches de-escalation techniques, serves as an overall resource for the hall and leadership team. Directly supervises all Youth Care Specialists on their shift. Serves in the Leader on Duty (LOD) role. Ensures appropriate cultural responsiveness to the ethnic and cultural diversity of youth, families and employees while effectively communicating and promoting the philosophy, goals, policies, and procedures of Norris. As a 24/7 treatment program, the Shift Supervisor position requires the individual to work a flexible schedule in order to support the needs of their shift and the program and understands that their schedule is subject to change to meet the program's evolving needs at any time, including nights, weekends and holidays. *POSITION REQUIREMENTS:* High school diploma or equivalent is required; a Bachelor's degree or Associate's degree in a social or behavioral science is preferred. Candidates must have a minimum of four years of experience working with children involved with the child welfare and/or juvenile justice systems with demonstrated physical and mental skill and ability to intervene and manage difficult/acting out behaviors according to Norris philosophy and practice required. Minimum of two years of management experience leading a team is preferred. A valid Wisconsin driver license is required. Certain driving infractions could make you ineligible. *WHAT WE OFFER* Great health, dental, and vision insurance for eligible employees. HSA Option where the company will contribute up to $500 annually for an individual plan or $1,000 annually for a family plan. Tuition Reimbursement (after one year of service) 5-Weeks of PTO for new hires (pro-rated by hire date) Holidays and Birthday PTO day Mileage Reimbursement 403(b) Plan with Principal Norris provides matching contribution of elective deferral contribution by the employee, after one year of service. Norris Board of Directors has a discretionary fund where they add up to 2% annually non-voluntary to all 403(b) accounts. Casual dress Free meals when working in-ratio with the youth Paid Training Employee Assistance Program We're a Student Loan Forgiveness Employer Room for Advancement - most of our leaders have moved up from a direct care role *OUR NORRIS VALUES* BELONGING - We are committed to fostering a safe, inclusive, and supportive environment where everyone feels valued, heard, and empowered. We welcome and respect all individuals, regardless of sex, gender identity, pronouns, race, color, socioeconomic status, or background. You belong here. You are safe here. CONNECTION - We are committed to building meaningful connections with others and this can include emotional, intellectual or experiential connection. Mutual understanding between people is built on moments of feeling seen, heard and valued. INTEGRITY - We are committed to doing the right thing, even when no one is looking. We understand, accept and choose to live and operate in accordance with a set of principles, which by necessity must include honesty, fairness and decency. SAFETY - We are committed to ensuring that we create safety for all, including children, youth and families we serve, co-workers and stakeholders. Safety encompasses physical, emotional, interpersonal and moral domains and acknowledges that every person brings their own experiences that define how they feel safe. COMMUNICATION - We are committed to ensuring a clear exchange of information, intention and emotion. Communication includes clear messaging and confirmation of receipt and understanding.