Support Assistant Lead - Correctional Care

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Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

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Department

• Receipt and processing of health information requests on a daily basis which include preparing medical records for various departments based on next day schedule lines. Deliver medical records to health services staff as requested. (10%)
• Works with other facilities for exchange of health information. (10%)
• Processes requests and/or releases for health information from Internal Affairs, Adult Probation, Social Security Administration, State Hospital, Correctional Care facilities, patients, medical facilities and government entities. (10%)
• Leads Health Information Management staff, providing direction and coaching while ensuring day-today HIM operations are running smoothly (10%)
• Developing and conducting HIPAA, health information and confidentiality training for all levels of Correctional Dept staff (10%)
• Prepares work flows, monitors efficiency and makes recommendations to leadership on areas for improvement within health records. (10%)
• Develops and updates acceptable standard(s) of work regarding health information. (5%)
• Assists department manager with staff scheduling. (5%)
• Responsible for the consistent, accurate disclosure of authorized protected health information while maintaining confidentiality in accordance with state, federal, HIPAA, Denver Health & Hospital policies, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records. (5%)
• Reviews authorizations requested for patient information to ensure all required elements are complete. Confirm regulatory requirements are met and the requesting party authorizing the disclosure is appropriate. Processing not to exceed three business days of receipt for non-continuity of care requests. Performs timely communication to requestor if authorization is not valid, unable to process as received. Ensures the integrity of records released. (5%)
• Provides customer-friendly assistance to patients, outside health care providers and other customers requesting medical records via various request methods (walk-in/fax/mail/kite.) Place telephone calls from/to other agencies, patients, lawyers and other correctional care facilities. (5%)
• Training/ Preceptor of release of information. (5%)
• Perform Release of Information audits, Staff assignment sheets, and charts for quarterly CQI (Continuous quality improvement. (5%)
• Ensure standards of workflows for releases of information are updated and kept current. (5%)

• High School Diploma or GED Required

• 1-3 years Minimum of four years of clerical experience Required and

• Strongly prefer individuals with HIM and computer experience
• Demonstrates ability to interact well with customers.
• Self-motivated, multitasker, detailed oriented
• Possesses excellent written and verbal communication skills
• Knowledge of terminal-digit filling systems sufficient to maintain records.
• First-hand experience adhering to release of information protocols
• Demonstrates knowledge and applicability in complying with State and Federal regulations, HIPPA, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records.
• Knowledge of the following software applications: medical record imaging, Microsoft Outlook, and Microsoft Excel.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.