Medical Assistant - Peoples Health at Monroe

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Job Family Description

Positions in this function are responsible for overseeing and participating in day-to-day clinical care of patients. Employees are involved in direct patient care in the Service Center as well as providing remote assistance for home visits and telehealth as needed.

Job Function Description

Positions in this function assist in the care of the patient by following through on Provider orders for treatments. Individuals may be responsible for taking the patients vital signs, social and medical history intake as well as social determinants of health questionnaire. May also be responsible for overseeing and participating in day to day clinical care of patients. Employees are involved in direct patient care in the Service Center.

General Job Profile

• Moderate work experience within own function
• Some work is completed without established procedures
• Basic tasks are completed without review by others
• Supervision/guidance is required for higher level tasks

Address: 2461 Tower Drive, Fl 1, Monroe, LA 71201

Primary Responsibilities:

• Applies knowledge/skills to activities that often vary from day to day
• Demonstrates a moderate level of knowledge and skills in own function
• Requires assistance with standard and non-standard requests
• Works with supervisor to solve problems
• Prioritizes and organizes own work to meet agreed upon deadlines
• Works with others as part of a team

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school education or equivalent experience
• Current BLS at time of hire or within 30 days of hire
• 1+ years of Medical Assistant experience
• Knowledge of medical terminology
• Intermediate Word, Excel and Outlook skills
• Minimal travel

Preferred Qualification:

• Current Medical Assistance certification
• EMR / Clinical Database experience

Functional Competency & Description:

• CSO_Support/Facilitate/Coordinate Care of Patients
  • Collect pertinent patient data (e.g., vital signs; complaints; medications and allergies; health screening information) in order to identify care needs
  • Provide relevant medical services/care as directed by physicians (e.g., injections; procedures; treatments)
  • Support and/or coordinate safe transportation of patients to and from medical appointments/facilities (e.g., drive patients; ensure equipment operation; monitor performance; schedule transportation)
  • Screen/assess risks to patient care/functioning (e.g., lack of heat in home; malnutrition; environmental risks; psychosocial symptoms/issues) in order to identify potential needed services
  • Provide necessary equipment and supplies to support patient care (e.g., DMEs; Accu Cheks; testing strips; DM Shoes)
  • Coordinate and/or conduct previsit and/or followup preparations to help patients receive comprehensive preventative care (e.g., step calls)
  • Address patient questions regarding clinical services/care (e.g., seek information from relevant colleagues/business partners to answer questions; provide resources; distribute surveys to patients to gather information)
• CSO_Demonstrate Knowledge of Relevant Processes, Procedures, and Regulations
  • Demonstrate understanding of relevant medical procedures (e.g., how to assess patient vital signs; how to analyze EKG tracing)
  • Demonstrate understanding of medical terminology, precautions, and exposure risks (e.g., bloodborne pathogens)
  • Demonstrate understanding of relevant patient safety and/or transportation safety procedures and regulations (e.g., injections; motor vehicle; wheelchair; stretcher)
  • Monitor/ensure compliance with relevant patient safety and/or transportation safety procedures and regulations (e.g., patient; laboratory; transportation)
  • Demonstrate understanding of relevant state and/or federal policies, regulations (e.g., HIPAA), and scope of practice)
  • Demonstrate understanding of internal company/departmentspecific protocols, procedures, policies, and workflows
  • Demonstrate fundamental knowledge of various relevant insurance programs/products (e.g., HPN; United Healthcare; Medicare; Medicaid)
• CSO_Demonstrate Knowledge of Relevant Systems, Tools, and Equipment
  • Demonstrate understanding of relevant computer systems (e.g., scheduling; practice management; records management; claims/billing)
  • Demonstrate understanding of relevant software applications (e.g., MS Word; MS Excel; MS Outlook; EHR/EMR; CometTracker; Touchworks)
  • Demonstrate understanding of available resources for equipment issues and problems (e.g., contact information for facilities, vendors, and fleet)
  • Ensure working condition and/or maintain equipment necessary for clinical services (e.g., transportation; medical)
  • Demonstrate understanding of vehicle equipment operation and maintenance (e.g., identify/report equipment issues and problems) Demonstrate understanding of relevant medical equipment operation and maintenance (e.g., EKG; PFT; DPN; VPT; ABI; Holter)
• CSO_Communicate Clinical Services Information to Internal/External Customers
  • Translate/communicate medical terminology/information to customers in a manner that is clear, concise, and understandable
  • Assess customer/patient understanding (e.g., ask questions) in order to determine what clinical services information (e.g., medical; dietary; transportation) to communicate
  • Educate business partners on relevant procedures, processes, and resources (e.g., completing applications for assistance)
  • Keep internal colleagues/team members/management informed of issues/information pertinent to patient care (e.g., vehicle problems/capabilities; resource limitations; staffing availability)
  • Educate patients on relevant selfcare procedures
• CSO_Utilize Event/Crisis Management Procedures and Protocols
  • Demonstrate understanding of departmentspecific business continuity plans
  • Identify and utilize relevant emergency contact information (e.g., 311/911)
  • Demonstrate understanding of emergency response procedures (e.g., One Breath process; pandemic response procedures; utilizing appropriate chain of command)
  • Test/review event/crisis management procedures and protocols to ensure effective operation
  • Monitor/maintain relevant training and certifications related to event/crisis management procedures and protocols (e.g. ULearn; CPR; ACLS)

Values Based Competencies

Employee

• Integrity Value: Act Ethically
  • Comply with Applicable Laws, Regulations and Policies
  • Demonstrate Integrity
• Compassion Value: Focus on Customers
  • Identify and Exceed Customer Expectations
  • Improve the Customer Experience
• Relationships Value: Act as a Team Player
  • Collaborate with Others
  • Demonstrate Diversity Awareness
  • Learn and Develop
• Relationships Value: Communicate Effectively
  • Influence Others
  • Listen Actively
  • Speak and Write Clearly
• Innovation Value: Support Change and Innovation
  • Contribute Innovative Ideas
  • Work Effectively in a Changing Environment
• Performance Value: Make FactBased Decisions
  • Apply Business Knowledge
  • Use Sound Judgement
• Performance Value: Deliver Quality Results
  • Drive for Results
  • Manage Time Effectively
  • Produce High-Quality Work

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug free workplace. Candidates are required to pass a drug test before beginning employment.