Supervisor, Financial Services (hybrid)

Job Description

The Financial Services Supervisor leads a team of financial services representatives, including lead representatives, ensuring operational excellence in accounts receivable management, particularly for bad debt operations and self-pay credit operations. This position is responsible for team performance management, operational oversight, staff development, and maintaining departmental standards while achieving financial and customer service goals. Supervises and coordinates the staff and daily operations of the Financial Services department to ensure proper registration, verification, authorization, billing, and collection of patient services.

Job Responsibility

• Promotes Financial Services department goals by selecting, motivating, and training capable team members.
• Leads the activities of assigned Financial Services team members by communicating and providing guidance toward achieving department objectives.
• Supervises daily operations and oversees the activities of registration, verification, authorization, billing, and collection of patient services.
• Acts as a primary liaison to all payors, patients, patient accounts, clinicians, and/or other practice areas; ensures proper billing and follow-up; collaborates with the Patient Accounts to optimize billing flow.
• Advises management of systemic issues and high risk/high exposure situations; recommends solutions; develops and implements policies and procedures to facilitate registration, verification, authorization, billing, and collection activities to maximize operational efficiency.
• Supervises, hires, trains, disciplines, and evaluates staff.
• Ensures performance appraisals are completed in a timely manner; trains new employees on departmental policies and procedures, as well as, processes and systems, including but not limited to, Rehabilitation Tool-Kit (RTK), ZirMed and IDX.
• Informs staff of changes in policies, procedures, processes and systems, as well as, new insurance regulations.
• Maintains daily workflow in order to expedite processing while ensuring quality care and customer service.
• Maintains attendance, payroll records, and processing of time-off requests.
• Performs department audits to ensure compliance with regulatory standards and payor requirements; prepares and monitors statistical, quality improvement and staffing reports.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Associate's Degree required, or equivalent combination of education and related experience.
• 4-6 years of relevant experience and 0-2 years of leadership / management experience, required.

Preferred Skills/Experience:

• Bachelors degree in finance, accounting, healthcare administration, or related field preferred
• Minimum of 5 years experience in healthcare financial services or revenue cycle operations
• Minimum of 2 years supervisory experience in a healthcare setting.
• Demonstrated knowledge of healthcare billing systems, financial processes, and regulatory requirements.
• Proven track record of team leadership and performance management.
• Experience with accounts receivable, bad debt management, and collections processes.
• Strong proficiency in Microsoft Office applications and financial systems.
• Excellent written and verbal communication skills.
• Experience developing and implementing process improvements.
• Knowledge of healthcare compliance requirements related to billing and collections.
• Ability to manage multiple priorities in a fast-paced environment.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).