Administrative Assistant

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Loudoun County is one of the fastest-growing counties in the country, known for its excellent quality of life and strong economy while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers diverse cultural, recreational, and educational opportunities.

The mission of the Health Department is to provide health services that enhance and ensure the health of all Loudoun County residents. This is achieved by working with partners in the county and town governments, state and federal agencies, private organizations, and residents to protect the environment, prevent the spread of disease, and promote residents' health.

Under general direction, an incumbent in this class performs complex administrative, customer service, and special program support work for the Health Department, such as:

• Registers new patients and updates existing patient demographics by collecting patient detailed information.
• Schedules and confirm patient appointments, follow-ups, and procedures.
• Process billing and payment services, including insurance verification.
• Answers patients' questions and directs phone calls in a polite and friendly manner.
• Assists patients with forms and paperwork for income eligibility process.
• Organizes and maintains office files and patient records.
• Ensures compliance with medical laws and regulations.
• Maintains patient confidentiality following HIPAA guidelines.
• Collaborates with other administrative and healthcare staff on a regular basis.
• Orders office supplies.
• Other duties as assigned.

High School diploma or equivalent; three (3) years of related clerical/administrative work experience with computer automated systems and office applications experience; or equivalent combination of education and experience.

Preferred Qualifications:

• Associate degree or higher.
• Three (3) years of related clerical/administrative work experience (preferably in a non-profit or health department), with additional responsibility or expertise in data entry, cash handling, insurance verification, and customer service.
• Knowledge of healthcare systems and medical terminologies. Understanding of public health, medical billing procedures, compliance, and patient privacy regulations.
• Fluent in both English and Spanish.

• Valid driver's license and good driving record when required for job-related duties.
• Must pass pre-employment criminal background check.
• Based on assigned program area, a credit and/or DMV check may also be required.