New

Enterprise IT Service Desk Supervisor

Ultratec, Inc.
United States, Wisconsin, Madison
450 Science Drive (Show on map)
Nov 22, 2025
Ultratec is looking for a hands-on IT professional who enjoys helping people and leading others. As our Service Desk Supervisor, you'll guide the daily work of our support team, assist with technical troubleshooting, and help create a smooth IT experience for employees across the company. This is a great role for someone with solid IT support experience who also enjoys coaching others, organizing workflow, and improving processes. In this role, you will: Support and guide service desk technicians. Troubleshoot hardware, software, and connectivity issues. Oversee ticket management and documentation. Work closely with our networking and infrastructure teams. Participate in training, hiring, and team development. We're looking for someone who: Has several years of IT support experience. Has experience leading or mentoring others. Communicates clearly and enjoys team collaboration. Can balance technical work with daily leadership responsibilities. This on-site, Monday-Friday role offers great teamwork, steady work hours, and opportunities to contribute to meaningful projects. EOE.