Office Assistant, Adult Outpatient Psychiatry & Therapy at Avenue North

ChristianaCare Adult Outpatient Psychiatry & Therapy is looking for a Medical Office Assistant I.

This position will be located at Avenue North, which is located at 4000 Nexus Drive in Wilmington, Delaware. Join a respected behavioral health team in the Brandywine Valley, backed by the full resources of ChristianaCare. We provide comprehensive evaluation and treatment for a wide range of emotional and mental health concerns, including PTSD, anxiety, depression, bipolar disorder, grief, and more.

Services Offered:

• Individual, group, and family therapy
• Cognitive-behavioral therapy
• Medication management with psychotherapy
• Psychodynamic and holistic approaches (mindfulness, meditation, lifestyle optimization)
• Psychological evaluations and testing

Our multidisciplinary team includes psychologists, social workers, psychiatric nurses, mental health counselors, and board-certified psychiatrists, ensuring complete, confidential care.

Adult Outpatient Psychiatry & Therapy | ChristianaCare

As a Medical Office Assistant I, you play a crucial role as the initial point of contact between the practice and patients. Your responsibilities include fostering a friendly, welcoming, and efficient environment. This position entails serving patients with poise and compassion, managing phone inquiries, responding to patient questions, scheduling appointments, registering patients, and updating electronic medical records (EMR). Each interaction with a patient reflects on the practice, underlining the importance of your role in delivering quality service

Work Schedule:

• Monday through Friday from 8am to 4:30pm

Duties / Responsibilities:
The Medical Office Assistant I key responsibilities include scheduling appointments with consideration of insurance details, greeting patients professionally to collect demographic and financial information, and processing referral information while maintaining patient confidentiality. The Medical Office Assistant I will collect payments according to insurance guidelines, verify coverage, coordinate referrals, and perform daily reconciliation of appointments and payments. The Medical Office Assistant I communication tasks include answering phone calls professionally, relaying messages accurately, and utilizing EMR to communicate with providers and staff. The Medical Office Assistant I ensures timely updates to patients on issues until resolved, facilitates necessary testing and appointments, and prepares medical records by scanning and indexing reports into patient charts. The Medical Office Assistant I is responsible for researching patient issues and providing timely responses, assisting with administrative tasks such as copying and faxing, and adhering to safety protocols while reporting any unsafe conditions. Additional duties may be assigned as required.

Compensation / Benefits:

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12 weeks paid parental leave.

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Education Requirements:

• High School Graduate or GED required.

• Experience in a medical office setting is preferred but not required.

Strengths and Qualities:

• Attention to detail.

• Adaptability

• Excellent communication skills

• Organization

• Problem-solving

When we lead with love, excellence is inevitable.

#L1-RT1

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/