NAMS Passenger Ramp Agent

(NAMS) is a Part 145 certified repair station that provides maintenance/ground services to a major oil exploration and production company on a year-round basis. In addition to maintenance services, NAMS provides all below-wing services including baggage handling, catering, aircraft servicing, passenger loading, etc.

• Comprehensive insurance programs including medical, dental, and vision
• Company-provided benefits include life insurance, short and long-term disability, and an employee assistance program
• Competitive 401k match program with zero vesting period
• Annual bonus and salary review programs
• Competitive paid time off, personal days, and federal holidays
• Reimbursement benefits like fitness, transportation, and tuition up to $5,250 annually
• Plus, many employee discounts with major retailers

The Passenger Ramp Agents perform a variety of operational aircraft services in support of Northern Air Maintenance Services (NAMS) customers at the ramp, terminal, and hangar by conducting equipment and baggage security screening among other important tasks.

• Loads, stows, and unloads baggage, cargo, mail, and catering trolleys from conveyor belts, carts, vehicles, and aircraft.
• Cleans and services aircraft interiors. Also removes, assembles, and installs aircraft catering supplies.
• Aircraft security sweeps completed daily.
• Receives and positions aircraft using standard marshaling hand signals.
• Operates and cleans various mechanical machines and ramp equipment related to aircraft services such as radios, cargo and belt loaders, trucks, tugs, vans, catering trucks, and related automotive equipment.
• Maintain ramp area and surroundings.
• Operates all ground equipment in a safe manner.
• Maintains a positive and friendly attitude with customers and coworkers.
• Aircraft catering duties including uploading, downloading and rebuilding catering trolleys and compartments.
• Maintain the kitchen and aircraft catering equipment using hygienic procedures.
• Drive and operate the catering truck to and from the aircraft
• Move and handle 150lb rolling trolleys while using safety protocols.
• Clean the kitchen, stock room, and ops room.
• Other duties as assigned.
• Shift work is required with possible assigned overtime.

• Must be at least 21 years old.
• Possess a high school diploma or equivalent.
• Possess a valid driver's license with a good driving record
• Good interpersonal skills and the ability to get along with others
• Must possess the desire to provide excellent customer service.
• Ability to obtain airport security clearance, pass a pre-employment drug test, and a 5-year background check.
• Must be able to read, write and speak the English language.

• The work is classified as "heavy" regarding the physical demands.
• Lifting/carrying requirements: Up to 70 pounds repeatedly.
• Will often climb, reach, stand, walk, crawl, bend, push and pull, and other physical tasks.
• Visual and audio abilities to perform the duties in accordance with safety procedures.
• Environmental: Exposure to high noise levels, moving aircraft and equipment, dirt, dust, fumes, heat, cold, exposure to hazardous materials, exhaust fumes, and working in confined spaces for extended periods.

The intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.