Work Comp Claims Trainer

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

This role drives a culture of growth by designing and delivering impactful training. From onboarding and curriculum development to LMS management and live facilitation, it ensures learning is engaging, accessible, and effective-partnering with experts and industry events to keep development fresh and future-focused.

The internal deadline to apply is 11/17/25.

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

Work in conjunction with the training team to foster a culture of lifelong learning and support positive associate learning experiences.
• Apply adult learning principles to the instructional design and training delivery of courses offered.
• Assist with researching, developing, and organizing training curriculum for insurance coverage and content under the learning pillars.
• Evaluate and recommend approaches to make learning experiences more accessible, agile and impactful for learners.
• Facilitate a successful onboarding experience for new associates through the development of onboarding schedules and technical training plans in partnership with the hiring manager.
• Assist with creating and maintaining curriculum within our learning management system and creating registrations for instructor-led training events. Coordinates guest trainers or subject matter experts (SMEs).
• Assists with scheduling, documenting training, assessing effectiveness and progress, reports on progress, and makes changes to training as needed.
• Presents training materials and courses as assigned.
• Actively participates in various training and insurance workshops and conferences, and consortium meetings.

Preferred Experience

• 3 years of insurance or training experience
• Work Comp preferred experience/skill
• Work Comp investigation- Course & Scope
• 3-4 Core/Expansion state jurisdictional experience
• Indemnity experience
• Medicare/MSA experience
• Insurance designations (AIC, AIS, AINS)
• Presentation and Public Speaking skills
• Knowledge of adult learning principles
• Microsoft Office Suite, SharePoint, eLearning Software
• Written and verbal communication skills

Education:

• Bachelor's degree in Business, Insurance, or related field
• Associate in General Insurance designation
• Associate in Underwriting designation and CPCU course work

The salary range for this position is $67,055-$93,039.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.