Commercial Banking Collections Officer

Location:

309 Main St.

Irwin, PA 15642

or:

800 Philadelphia Street
Indiana, Pa 15701

Hours:

Monday - Wednesday: 9:00 am - 4:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 4:00 pm

(Additional hours as necessary to meet the objectives of the department)

Function: Responsible for performing recovery activities regarding delinquent accounts in accordance with Bank and legal guidelines, including related state and federal regulations. Ensuring the operation of the Managed/Special Asset Division functions

Duties and Responsibilities:

• Identifies daily any past due loan issues, such as insufficient funds on draft payments, payments incorrectly posted, and processes payment waivers for Managed Assets.

o Responds to senior manager and executive inquiries on the past due report.

o Contacts customers by phone/email to get a commitment when loan payments will be made.

• Professionally interacts with all levels of management, employees, and Special Assets customers who call the bank on a daily basis.

• Provides concierge care for Commercial Banking VIP customers, including but not limited to customer deposits, transfer and verification of wire transfers, etc.

• Communicates information on seriously delinquent loans to the appropriate loan officer so a decision can be made on how to proceed.

• Serves as back up for administrative personnel within the department.

• Provides consistent, superior quality customer service to both internal and external customers that meets or exceeds S&T Bank's standards.

• Must have strong knowledge and understanding of FIS loan and deposit screens.

• Prepares, types, and sends letters, memos, notices, and various other correspondences.

• .Daily processing of detailed wire transfers, advances, and on-line transfers

• Assists Special Asset Officers with loan closings, funding, and customer inquiries

• Assists department management in responding to legal actions involving the bank. This can be document retrieval, coordinating a response, collating the documents, interacting with IT regarding e-mails, and providing management support for additional responses

• Assists in the transfer of accounts to and from Managed Assets

• Processes payments and payoffs. Prepares GL tickets for the transactions, payments in FTM and Converge

• Work within the SAM system to complete Workflows (i.e monthly and quarterly charge offs, CAR reports, etc.)

• Back up on Daily Risk Rating Report

• Assumes other secretarial duties including making meeting arrangements, answering phones, ordering supplies, filing, and setting up appointments

• Coordinate quarterly Managed Assets Committee and Criticized Asset Committee schedules. Assign the accounts and documents to be reviewed. Prepare and distribute meeting packets via Teams

• Assists customers in resolving any issues with loan and deposit accounts

• Maintains and updates the Special Assets Home Page on the Intranet

• Assists in note sales. Helps to gather documentation, collate it for delivery to the debt buyer. Packages the documents for delivery to the debt buyer. Images all files sent to the debt buyer. Assists in processing the appropriate transaction slips to complete the transaction

• Performs additional duties as required

Education:

Require a high school diploma or equivalent basic academic education.

Experience:

Requires ten plus years general business as well as specialized experience, specifically in the areas of collections, banking systems, payment processing.

Problem Solving/Decision Making:

Above average independence in this position. Average repetition in this job. Handles very high amount of severity of problems. Average amount of set procedures. Very high impact of decisions on the company. All situations encountered are problems - deals directly with delinquent/difficult customers. Negotiates payments that have a significant impact on the bank's delinquency and therefore our financial results.

Complexity and Judgment:

Plan, organizes and lays out work at employee's discretion. Judgment is required continuously. Mistakes would likely be discovered by the supervisor and other employees and their effect would be major.

Creativity and Foresight:

To a significant extent facilitates action. To an average extent develops new ideas. To a small extent sets path for the future.

Communications:

To a great extent required to be involved in verbal presentations and discussions. To an average extent required to write memos, emails. To a great extent required to write reports, forms, records, logs, policies and procedures. Frequently in contact with employees inside the and outside the department. Frequently in contact with customers. Continually in contact with vendors and occasionally in contact with general public; community or industry associations. Critical influence with company operations/image and contacts. Collections efforts handled inappropriately can cause great reputation damage.

Impact on the Bank:

To a very great extent responsible for meeting operating goals. At average level responsible for influencing employees' work. To a great extent responsible for advising higher management. The effect of errors would be moderate pertaining to costs and significant pertaining to processes. The effect of errors would be critical pertaining to overall company performance. Position processes payments/waivers negotiate for the same error that can occur are typically month/quarter end and cannot be reversed early. Therefore, they have significant impact on operating results and reporting.

Supervision Required:

Most work is done independently, without close supervision.

Use of Technology:

Proficient in using a personal computer, calculator, telephone equipment. Proficient in working with word processing, spreadsheet and database. Advanced skill level in working with Banking Systems: FIS, Collections Queues, Optima, and LaserPro. Basic skill level in working with graphics.

Accuracy:

The job has access to confidential information to include customer information, personnel records, legal documents and financial data. The resulting damage would be major should this information be released to the wrong people. Damage to company (customer) reputation if a delinquency is revealed to their client base. Could result in lawsuits and losses to the bank. Confidentiality in this position is of utmost importance.

Mental Demands:

Continually needs to make quick decisions. Continually needs to concentrate. Continually handles distractions that interfere. Continually handles a diversity of problems. Continually under stress. Continually performs multiple tasks. Position deals entirely with delinquent/difficult/unhappy customers and the loan officers are supervisors who deal with these situations who are frustrated as well.

Physical Demands:

Average amount of use of keypad device, electronic equipment, office equipment. Requires the use of manual dexterity skills for typing and data entry up to 60% of the business day. Must be able to occasionally lift and/or move up to 10 lbs. Specific vision requirements include close vision of 18"-20"for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range: