Contact Center Trainer I

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Contact Center Trainer I for our Columbus, Ohio location.

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

The Contact Center Trainer I is responsible for delivering high-quality training to associates in the Administrative Services Contact Center and driving continuous learning initiatives. This role requires strong subject matter expertise in administrative services, contact center operations, and various Kimball Midwest functions, all while supporting customers, sales representatives, and internal staff. A commitment to our two-customer philosophy is essential.

Responsibilities

• Manage onboarding, training, and evaluation for new and existing contact center associates.
• Recommend and provide additional training based on performance observations and role requirements.
• Maintain comprehensive knowledge of Administrative Services and related departments involved in Contact Center activities.
• Ensure all staff remain current on Contact Center processes by collaborating with the Department Trainer.
• Partner with the Document Management Specialist to review, update, and create training materials.
• Assist in executing corporate initiatives to achieve annual goals.
• Monitor calls and deliver constructive feedback to enhance performance.
• Evaluate training effectiveness and adjust programs as needed.
• Prepare reports on training activities and outcomes for management review.
• Respond promptly to voicemails, emails, and Teams messages during business hours.
• Complete all assigned trainings.

Qualifications

• Bachelor's degree in a business-related field or equivalent experience
• 2+ years' experience in an administrative services or customer service role
• Proficiency in Microsoft Office applications (Word, Excel, AX, etc.)
• The ability to maintain discretion while working with confidential information
• The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions

Additional Information

• Schedule: Onsite, Monday-Friday, 8:00 AM-4:30 PM.
• Benefits: Comprehensive package including health, dental, and vision insurance; company-sponsored life insurance; optional life and disability coverage; Health Savings and Flexible Spending Accounts; 401(k) with company match; tuition assistance; paid parental leave; PTO; paid holidays; and a "Dress for Your Day" dress code.

Kimball Midwest is an equal opportunity employer, committed to recruiting and supporting females, minority group members, individuals with disabilities, qualifying veterans, and all other protected classifications under federal, state, or local law.

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