Configuration Manager - DHS Federal Law Enforcement Training Center (FLETC)

JOB TITLE: After Action Review (AAR) Administrator

GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC)

POSITION INFORMATION: Full-Time Position

LOCATION: FLETC Headquarters - Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal.

POSITION TIMING: Contingent on Contract Award

ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

Program Overview:

The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers-as well as international partners-who enforce laws, treaties, and regulations in the United States and abroad.

Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC's mission depends on secure, stable, and modern IT infrastructure.

This program provides Information Technology Delivery and Operations Support Services (DOSS) to maintain reliable, efficient IT operations across the FLETC enterprise. The Configuration Manager will be essential in ensuring accurate system baselines, proper control of configuration items, and alignment with DHS/FLETC standards throughout system lifecycles.

Position Summary:

The Configuration Manager is responsible for developing, implementing, and maintaining configuration management (CM) processes across the FLETC IT environment. This role establishes configuration baselines, oversees change control activities, ensures accuracy of system documentation, manages configuration items (CIs), and coordinates with technical teams to maintain system integrity across multiple sites.

The position requires strong organizational skills, attention to detail, and experience supporting IT systems within structured, security-sensitive environments.

RESPONSIBILITIES:

Develop, maintain, and enforce configuration management policies, procedures, and standards.

• Establish and maintain configuration baselines for systems, applications, hardware, and documentation.

• Identify, document, and track configuration items across the enterprise and ensure version accuracy.

• Oversee and manage change control processes, including impact assessments, approval coordination, version control, and verification after changes.

• Maintain CM documentation including:

• Configuration Management Plans (CMPs)

• CI inventories and baselines

• Change request records

• Configuration status accounting documentation

• Conduct routine CM audits to verify configuration integrity and compliance with DHS/FLETC requirements.

• Collaborate with engineers, system administrators, cybersecurity personnel, and other technical teams to document system changes, updates, and configuration impacts.

• Monitor adherence to configuration governance and ensure traceability of system modifications.

• Support system lifecycle management activities such as deployments, upgrades, transitions, and decommissions.

• Maintain configuration repositories, diagrams, records, and related documentation.

• Prepare reports, dashboards, and configuration status updates for program leadership and stakeholders.

• Provide training and guidance to staff on CM processes and tools.

• Ability to obtain and maintain a DHS Public Trust or higher clearance level (as required by position/contract).

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or related discipline; or equivalent experience.

• Minimum 5-10 years of experience in configuration management, systems administration, or IT lifecycle management.

• Experience developing configuration management plans, processes, and documentation.

• Strong understanding of configuration identification, configuration control, status accounting, and CM audits.

• Previous experience with CM tools such as ServiceNow, Remedy, SharePoint, Git, or equivalent systems.

• Familiarity with ITIL or other structured IT service management frameworks.

• High attention to detail and strong organizational skills.

• Excellent written and verbal communication skills.

DESIRED:

• Prior experience supporting federal government environments, especially DHS or FLETC.

• Experience with enterprise IT environments and multi-site system configuration management.

• CM-related certifications such as CMII, ITIL Foundation, or similar.

• Experience supporting system integration and change management in controlled configurations.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.