Chicago - Matter Applications Specialist - SaaS

ABOUT US

For Business Professionals, Winston & Strawn presents an exciting opportunity to be a part of a leading global law firm. With our commitment to excellence, diversity, a collaborative work environment, and an emphasis on professional growth, Winston offers a platform for individuals seeking to advance their careers in a dynamic and rewarding environment. Winston is known for its collaborative and collegial culture. We believe teamwork is an essential component in providing high-quality legal services and we value the talents and skills of our entire business professional team.

POSITION SUMMARY

The Matter Applications Specialist - SaaS is a member of the Matter Operations Applications team and is responsible for the maintenance and support of various SaaS applications used by the firm's business professional teams in support of the matter lifecycle.

This role serves as a product expert, system administrator, and tier 2 support analyst for SaaS applications assigned to them. This role is the primary product liaison to matter operations business functions and technical counterparts in other IS teams and vendors.

DUTIES AND RESPONSIBILITIES

• Utilize specialized knowledge of the applications within this domain to tackle the complex challenges arising from operational issues and project work, including:
• comprehensive understanding of client matter lifecycle in a law firm, in particular matter centricity principles, fundamental ontologies and taxonomies, templates, and critical business processes supported by the applications assigned to them.
• comprehensive understanding of product features and workflows, product architecture and design, database schema, front-end configuration settings and administration, security model, and customizations pertaining to the applications assigned to them.
• adequate knowledge of integrations, SaaS and cloud environments, databases, identity management and authentication methods, compliance with security policies and other technical requirements necessary to support the applications assigned to them.
• Proactively follow product releases and roadmaps; research and evaluate new product features and competitive product alternatives as directed by team and project leadership.
• Lead projects and initiatives related to new technologies, solutions and features to enhance the matter operations lifecycle; proactively suggest new approaches and improvements when aligned to business objectives and needs.
• Manage and perform deployments, upgrades, migrations, configurations, unit testing, and troubleshooting as necessary for both project work and operational support / issue resolution, enlisting the assistance of IS resources, vendors and professional services providers as necessary.
• Ensure all application support processes are clearly documented and accessible from the firm's centralized IT change management platform and that documentation is maintained current.
• Train other staff members as necessary and proactively communicate about application changes to the relevant teams in IS and across the firm.
• Provide backup support to secondary applications as necessary.

BASIC QUALIFICATIONS

• Bachelor's Degree required.
• 5 + years of supporting matter operations applications in a law firm or a legal department of professional services firm required.
• Experience with matter operations applications in non-U.S. geographies required.
• Strong technical skills required to support SaaS applications required.

ADDITIONAL QUALIFICATIONS

• Conflicts analysis in Intapp Conflicts.
• Matter intake in Intapp Open.
• Information governance compliance in Intapp Walls.
• Outside counsel guidelines review in Intapp Terms.
• Timekeeping in Intapp Time.
• Matter workspace management in iManage.
• Matter workspace management in Box.
• Matter experience management in Litera Foundation.

COMPETENCIES

• Strong problem-solving ability.
• Interpersonal skills necessary to collaborate with coworkers and vendors and maintain effective relationships with attorneys and staff in person, by e-mail and telephone.
• Ability to present detailed or complicated information in an understandable fashion, in written or verbal form as required by the firm.
• Work can require more than 35 hours per week to perform the essential duties of the position.
• Available on-call and after hours as necessary.