New

Medical Office Specialist (U) (4962)

SIU Medicine
$18.15 - $19.97 Hourly
medical insurance, dental insurance, life insurance, paid time off, paid holidays, sick time, extended sick time, tuition reimbursement, 403(b), retirement plan
United States, Illinois, Springfield
Nov 21, 2025
We recommend using the following browsers to complete the application: Desktop: Google Chrome, Edge with Chromium Mobile: Google Chrome, Safari Description This position will function at the front desk area across the clinic and handle all aspects of patient check in processes to include but not limited to: collect payments, aid with billing and insurance issues, answer and route phone calls, address comlaints and utilize all clinic electronic health record systems. This position will serve as a front desk team lead. Examples of Duties Patient Receiving and Registration 70% Receives and welcomes patients at all front desks. Interview patients to obtain demographic and billing information and enter into systems. Access computer terminals to input, update, retrieve and review patient demographic and billing data for new and established patients Creates initial medical record for new patients and reviews new patient information. Obtains patient's signatures on authorization forms. Generates daily schedules, prints encounter forms and demographic information. Ensures charge tickets are completed and physician, demographic and billing information is accurate. Scans patient insurance cards for indexing into the electronic health record. Assists with running chart summaries for patients out of the EHR. Collects payment at time of service, always knowledgeable of managed care co-pays and sliding scale fees. Completes and maintains necessary receipt register. Team Lead Duties 25% Serves as Lead to front desk staff and serves as a resource for scanning information into practice management system and indexing into the medical chart. Manage lunches and breaks so that front desk is staffed at all times. Clinic point of contact for all thing's patient registration. Float to cover areas of the front desk for absences - must be knowledgeable to assist with training and guiding front desk responsibilities. Ensure all balance deposits at the end of the day are being balanced and batches are closed and completed that involve cash, credit cards and checks. Ensure that each month end close is completed timely. Administrative Assistance 5% Assist with elevating complaint to the Administrator or RN administrator when available. Helps enter patient complaints when Administrator is not available. Work with RN Administrator on provider schedules to ensure seamless communication of providers working and not working in the clinic to ensure proper communication to patients. Qualifications Credentials to be Verified by Placement Officer 1. Any one or any combination totaling two (2) years (24 months), from the categories below: College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility. Knowledge, Skills & Abilities (KSAs) 1. Knowledge of medical terminology. 2. Knowledge of medical records and operating procedures. 3. Knowledge of medical laboratory and x-ray, billing, and admissions procedures. 4. Knowledge of computer systems and clinic forms. 5. Knowledge of automated admissions and/or billing systems. 6. Skill in maintaining detailed records. 7. Skill in communicating effectively with patients and families from a wide variety of persons from different economic and cultural backgrounds. 8. Oral and written communication skills 9. Organization skills, including time management and workflow. 10. Skill in adapting and working under pressure and amid interruptions. 11. Skill in explaining rules, policies, and their interpretations. 12. Ability to use a medical dictionary. 13. Data entry ability with great attention to detail. 14. Ability to supervise, train, lead and direct the work of others. 15. Ability to add, subtract, work with percentages, and perform cash transactions effectively. 16. Ability to establish and maintain working relationships with medical staff. 17. Ability to keep patient data confidential. 18. Ability to use independent judgment and resolve problems quickly. 19. Ability to identify work priorities and follow them to complete daily tasks. 20. Ability to be stable and maintain cooperative working relationships with clerical and professional staff. Condition of Employment Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date. Supplemental Information If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm. *The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education,* *patient care,* *research and service to the community.* The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the "Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act." Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law. Pre-employment background screenings required.