IT Support Technician

At Findorff, we bring expertise and value in construction that extends far beyond building. From humble beginnings in 1890, Findorff has now grown to become one of the region's most trusted construction firms. As an employee-owned company, our staff take pride in shaping communities through a commitment to quality and relationships.

As an IT Support Technician with Findorff, you'll provide hands-on, customer-focused technical support to internal users across the organization. You'll troubleshoot and resolve moderate-complexity hardware, software, system, and access issues while maintaining a high level of professionalism, responsiveness, and confidentiality. You'll manage tickets, document resolutions, deploy equipment, and collaborate with teammates to ensure a seamless technology experience for all Findorff employees.

Key Responsibilities:

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  Provide prompt, high-quality support for user requests and incidents.

  
  
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  Triage technical issues, gather accurate details, and escalate when appropriate.

  
  
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  Maintain confidentiality and deliver an exceptional customer service experience.

  
  
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  Install, configure, and maintain desktop and laptop PCs, printers, and peripherals.

  
  
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  Perform software installations, updates, and application upgrades.

  
  
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  Document issue resolutions and maintain system documentation.

  
  
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  Uphold departmental standards and contribute to consistent, high-quality service.

  
  
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  Share technical knowledge to support team development.

  
  
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  Stay current on emerging technologies and best practices through training and professional resources.

  
  

Qualifications:

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  Strong problem-solving, analytical, and communication skills.

  
  
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  Solid technical knowledge of hardware, software, and networking systems such as Active Directory, Office 365, conference room technology, cellular devices, and printers.

  
  
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  Ability to manage time effectively, stay organized, and make sound decisions.

  
  

Education & Experience:

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  Associate's or bachelor's degree in Computer Science, MIS, or related field.

  
  
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  Minimum of 3 years of experience in a technical help desk environment.

  
  
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  Valid driver's license required for periodic travel.

  
  

Perks & Benefits:

• Competitive pay and benefits
• A people-first, inclusive culture
• Onsite fitness center
• Heated, underground parking
• Employee Stock Ownership Plan (ESOP)
• Generous PTO and floating holidays
• Healthy 401(k) and Profit Sharing
• Paid Parental Leave
• Findorff Shop credit to buy company swag
• Career growth and development
• Mentorship and guidance

Diversity matters. Findorff recognizes the talents of all, appreciating the different backgrounds, experiences, and perspectives that make us a stronger company and partner for the communities we live and work in.

Findorff provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.