Clerk III - Ophthalmology Receptionist

The University of Iowa Hospitals and Clinics, Department of & Visual Sciences is seeking a temporary Clerk III - Ophthalmology Receptionist (GB12; 8). The Clerk III - Ophthalmology Receptionist provides administrative and patient support to ensure smooth front desk clinic operations for the Department of Ophthalmology & Visual Sciences. This role is responsible for greeting and assisting patients and visitors, verifying and updating demographic and insurance information, and managing check-in/check-out processes, including obtaining signatures, and collecting payments. This position also schedules outpatient appointments, coordinates referrals and ancillary testing, and responds to inquiries via phone, voicemail, and online requests. Additional responsibilities include maintaining compliance with cash handling policies, preparing appointment documentation, and facilitating communication between patients, staff, and other departments to deliver an efficient and positive patient experience.

POSITION RESPONSIBILITIES

• Greet and assist patients, visitors, and staff at the front desk; provide directions and escort patients as needed.
• Verify and update patient demographics, insurance, MSP, and caregiver information.
• Distribute privacy documentation, obtain required signatures, and copy/scan insurance cards.
• Provide authorization and assignment forms for PreAccess patients.
• Encounter patients in IDX upon arrival and direct them to appropriate waiting areas.

• Schedule outpatient appointments, ancillary testing, and respond to scheduling requests via phone, website, and voicemail.
• Arrange appointments for patients, house staff, and outside referring physicians based on availability and patient needs.
• Confirm insurance details and coordinate with PreAccess or Financial Counseling as needed.
• Coordinate referrals and consults with other departments.

• Collect co-payments and payments for non-covered or cosmetic procedures.
• Maintain compliance with cash handling policies and departmental procedures.

• Prepare paperwork for patient appointments, including appointment sheets, billing sheets, and caregiver forms.
• Check daily no-show reports and update patient status accordingly.
• Maintain logs for parking passes and distribute passes to patients.
• Answer multi-line phones, transfer calls, relay messages, and provide general information.
• Monitor and respond to voicemail messages promptly.
• Contact social workers, patient representatives, volunteers, or hospital escorts as requested.

• Follow university, hospital, and departmental policies and procedures for core performance responsibilities.

University of Iowa Hospitals & Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.

Percent of Time: 10-49%

Schedule: Candidate will work variable hours to meet clinic needs. All scheduled shifts will be between the hours of 8:00am - 5:00 pm, Monday - Friday.

Location: UIHC, Iowa City

On Campus: This position is performed fully on campus.

Pay Level: 8 (https://hr.uiowa.edu/pay/pay-plans/merit-alpha-matrix)

MINIMUM ELIGIBILITY REQUIREMENTS

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

POSITION & APPLICATION DETAILS

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

* Resume

Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. This position is not eligible for University sponsorship for employment authorization.

For additional questions, please contact Melissa Monhollon, HR Manager, at melissa-monhollon@uiowa.edu or 319-356-4674.

Applicant Resource Center

Need help submitting an application or accepting an offer? Support is available!

OurApplicant Resource Centeris now open in the Fountain Lobby at the Main Hospital.

Hours:

Monday 10:00 a.m. - 4:00 p.m.

Tuesday 10:00 a.m. - 4:00 p.m.

Wednesday 10:00 a.m. - 4:00 p.m.

Thursday 10:00 a.m. - 4:00 p.m.

Friday 10:00 a.m. - 4:00 p.m.

Or by appointment

ContactTAHealthCareSupport@healthcare.uiowa.edu (mailto:TAHealthCareSupport@healthcare.uiowa.edu)to schedule an appointment or just stop by.

Visit the website for more information: Application Resource Center | University of Iowa Health Care (https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fuihc.org%2Flocations%2Fmedical-center%2Fapplication-resource-center&data=05%7C02%7Cmelissa-monhollon%40uiowa.edu%7Cf8f0564d0e36461de2c508dd2b391176%7C1bc445959aba4fc3b8ec7b94a5586fdc%7C1%7C0%7C638714246296695598%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=hap%2F1%2FlbyoqgtOaeWuI5%2BBG2vlEq3WAwXr%2BuOjrq4Gg%3D&reserved=0)