Service Desk Operator

Service Desk Operator

Location: Silverdale, Washington (Bangor)

Type: Non-Exempt

Work Schedule: Full-time

Compensation: $25.89 - $25.89/hour

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of a Service Desk Operator at Tessera include:

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance

• $11.41/hour Health and Welfare Benefit

• Flexible Spending Accounts for both medical and dependent care

• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave

• Potential shared earning bonus

• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

• Professional development, certifications, and training opportunities

• Verizon wireless discount

• Employee Assistance Program (EAP), and an engaging wellness program

• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking a professional and organized Service Desk Operator to act as the first point of contact for all facility-related issues at WSBOSC. This role is responsible for managing service requests, assigning work orders, and coordinating communication between requesters, schedulers, and maintenance staff. By ensuring accurate documentation, timely follow-up, and clear communication, the Service Desk Operator helps maintain efficient facility operations and customer satisfaction

Typical duties include but are not limited to:

• Manages incoming requests for maintenance, repairs, or other facility-related services, documenting them accurately in a system

• Based on the severity and urgency of the request, assign work orders to the appropriate scheduler or maintenance staff.

• Tracks the status of work orders, ensuring timely completion and providing updates to requesters as needed.

• Serves as a liaison between requesters, maintenance staff, schedulers, and managers facilitating clear communication and efficient coordination

• Keep accurate records of all work orders, maintenance activities, and related documentation.

• Responsible for managing inventory of maintenance supplies and equipment

• Answers general inquiries about facility policies, procedures, or ongoing maintenance projects

• May be directed to change status of work in the Centralized Maintenance Management System (CMMS).

Qualifications:

• Highschool Diploma/GED is required.

• Minimum 3 years' experience in planning/work control.

• An equivalent combination of experience and education allowed.

• The ability to prioritize tasks, manage multiple requests simultaneously, and maintain accurate records is crucial.

• Basic understanding of facilities systems (HVAC, electrical, plumbing, etc.) is helpful for understanding and prioritizing requests.

• Experience with work order management systems, databases, and other relevant software is often required

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 70 pounds.

• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.

• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.

• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance.

• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.

• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.