Manager, Medical Operations

Summary:

Are you passionate about delivering high-quality care to animals in need, and do you thrive in a fast-paced, dynamic and complex environment? Do you enjoying managing people, while also ensuring all animals under your care receive the medical attention they require? If so, then the position of Manager, Medical Operations (the Manager) at the ASPCA Kitten Nursery (Nursery) may be for you!

The Kitten Nursery cares for over 800 underage kittens and nursing cats in a dedicated nursery environment as well as through a substantial foster program. Once these kittens are healthy and happy 8-week-olds, the Nursery helps them get ready for adoption through the ASPCA Adoption Center and partner shelters.

You will lead a team of Neonate Specialists and Care Coordinators to deliver excellent patient care for over 800+ at-risk cats and kittens each year. This team supports the care and movement of kittens through the Nursery on their way to and from foster homes through direct care, veterinary support and administrative work. You will partner with the Director, Medical Operations, under the guidance of veterinarians and licensed veterinarian technicians, to assist in the delivery of individual animal and population level care following low-stress handling principles and shelter medicine practices. To succeed in this role, the Manager will be an excellent supervisor and coach who enjoys working with both people and animals.

*The schedule for this role is Sunday-Thursday 10-6pm (the ability to adjust the schedule to meet the team's needs is crucial for this role).

Responsibilities:

Responsibilities will include, but are not limited to:

People Management and Training (40%)

• With the Director, nurture a culture of learning at the Nursery, including ensuring a respectful and welcoming environment, active participation in career development, goal setting and monitoring, setting clear expectations, and regular practice of feedback and after-actions

• Be "on the floor" to answer questions, make timely operational and staffing adjustments, provide and receive feedback, lend a hand, and ensure deep understanding of and compliance with the Nursery's operations

• Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow, in order to maximize productivity and maintain coverage in the event of planned absences, call outs, injuries, increased volume, etc. so as to ensure staff and animals safety

• Provide training, supervision, modeling, coaching and ongoing guidance for direct reports

• Instill the guiding principle that everyone can-and should-actively support the animals' behavioral and mental health in everything they do

• Ensure that all team members have received training and mastered the skills to handle in a low-stress manner, and that they implement these handling techniques consistently in all their interactions with animals

• Provide regular, timely and direct feedback via one-on-one check-in's and quarterly feedback sessions with direct reports

• Work with the Director, Medical Operations to ensure written materials (protocols, information sheets, data sheets, etc.) are updated as needed and oversee their use by staff and volunteers

• Serve as a champion in times of change management and work with Director to identify ways to improve policies and practices

• Other duties as assigned by supervisor

Nursing Care and Veterinary Support (30%)

• Using fear free techniques, handle and restrain animals for medical procedures applying the least-restraint and lowest-stress techniques possible

• Ensure accurate and timely data entry to animals' medical records, including transfer of information from other ASPCA departments' software systems and diagnostic test results from outside laboratories

• Prepare discharges and medications for kittens going to foster, create Foster Medical Discharges under the direction of veterinarians or licensed veterinary technicians

• Maintain an efficient flow of animals through the shelter

• Transport animals (using low-stress techniques) and their medical records within ASPCA departments for necessary care, including but not limited to transfers to the ASPCA Animal Hospital and/or Community Medicine

• Understand multiple modalities of electronic or written medical records, or invoices, to be able to articulate animal's medical needs or concerns

• Competently and compassionately explain information veterinarians have documented about an animal's condition to other Nursery staff members, volunteers, and foster caregivers with easily understood language

• Be an active participant of the Nursery Team on daily shelter rounds, weekly foster rounds, and in staff meetings and trainings

• Treat animals, colleagues and volunteers with care and respect

• Learn and follow Nursery philosophy, procedures and protocols

Animal Care and Welfare (30%)

• Coach and support direct care staff to best meet the medical needs of the animals in our care, including medication administration, medical treatment and monitoring
• Feed and medicate patients following veterinarian instructions and standard operating procedures

• Closely observe animals for signs of illness, injury, and/or poor welfare. Document and communicate this information on monitoring sheets, in patient medical records, and/or directly to colleagues

• Ensure all personnel are following departmental PPE and cleaning protocols for kennels, equipment and facility overall

• Work in compliance with Occupational Safety and Health Administration policies and requirements
• Ensure the adequate stock supplies are maintained and that all equipment is functioning well and is serviced properly; coordinate inventory, place orders through Procurement, schedule routine maintenance of equipment, and facilitate service and/or replacement of malfunctioning equipment

• Advise Supervisor of any conditions that are unsafe including unrecognized hazards or infractions of safety rules

Qualifications:

• Knowledge of basic animal care, handling, and disease recognition; familiarity with veterinary hospital protocols and procedures

• Able to understand and communicate using veterinary medical terminology

• Excellent low-stress animal handling and restraint skills
• Excellent customer service skills

• Able to quickly adjust focus and shift priorities based on Nursery and patient needs

• Work efficiently and calmly under challenging conditions; demonstrate flexibility with work assignments and unique tasks
• Strong organizational skills and a high level of attention to detail

• Demonstrated ability to collaborate within and across departments or working groups

• Ability to teach and coach others
• Excellent written and oral communication skills
• Able to maintain open mind regarding changes and be willing to learn, implement, and teach new protocols

• Basic computer skills, including Excel, Microsoft Office, and email; familiarity with PetPoint or other shelter software systems a plus.

• Able to lift up to 40 pounds, walk, bend, stand and reach constantly throughout at least a minimum 8-hour workday

• Exemplifies the ASPCA's Core Values:

• • Has Commitment and dedication to improving the lives of animals

  • Demonstrates Ownership and feels responsible for outcomes

  • Believes in Team - that we are stronger together

  • Seeks to Elevate others and reimagine what is possible

  • Focuses on Impact, specifically making change for animals

Education:

• High School Diploma or equivalent

Experience:

• 2 years veterinary hospital and/or shelter experience

• 1 year management experience

Additional Information:

• Fear Free Shelter certification is required within 60 days of hire

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

• The target hiring range for this role is $65,000 - $70,000 annually.

The Compensation Team will review internal candidates' current compensation, to determine if an offer beyond the target hiring range may be applicable. Click here to review the Internal Open Positions Pay Range Sheet

At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.

• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.

• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions - we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.

• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

Qualifications:

Language:

Education and Work Experience:

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Your Employee Rights Under the Family and Medical Leave Act:
Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more.

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